Food Hall Officer

Araneta City (ACI, Inc.); Valenzuela; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Araneta City (ACI, Inc.) is seeking a hands-on Operations Manager to oversee daily operations for a high-end, multi-kitchen dining complex. You will coordinate third-party tenants, schedule staff, manage shifts, and supervise floor activities to deliver a safe, pristine and engaging guest experience.

Responsibilities include reporting on sales, costs and metrics, driving revenue, and implementing cost-control initiatives.

Qualifications

• Operational experience in Fine Dining Operations.
• Customer-focused mindset with demonstrated skills in Customer Service and driving Customer Satisfaction.
• Experience leading and developing teams.
• Knowledge of food safety, health, and sanitation standards applicable to food halls or similar establishments.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including weekends and holidays, as required by operational needs.
• Previous experience in multi-tenant food, restaurant, or mall operations management is an advantage.

Responsibilities

• Assist in implementing SOPs for daily operations across a high-end, multi-kitchen dining establishment.
• Coordinate with third-party tenants, manage staff scheduling and shift coverage.
• Oversee floor operations to ensure a safe, clean, and engaging guest experience.
• Report sales, costs, operating metrics, and variances to budget; drive revenue and control expenses.
• Coach food servers and back-of-house teams; prepare regular management reports.
• Collaborate with marketing and leasing teams on promotions and events.

Skills

Fine dining ops

Customer service

Team leadership

Food safety know-how

Communication skills

Flexible schedule

Tenant/mall ops

Job description

This role assists in implementing SOPs covering daily operations of a high-end, multi-kitchen dining establishment, including third-party/tenant coordination, staff scheduling, shift management, and floor oversight to ensure a safe, clean, and engaging guest experience.

Reports sales, costs, and operating metrics; variances to budget; and implements initiatives to drive revenue, control expenses, and optimize profitability.

Responsibilities include maintaining high standards of venue safety and sanitation, ensuring consistent service quality, and promptly resolving guest concerns. The role also involves managing and coaching food servers and back of house team, collaborating with marketing and leasing teams on promotions and events, and preparing regular reports for management.

Qualifications

• Operational experience in Fine Dining Operations
• Customer-focused mindset with demonstrated skills in Customer Service and driving Customer Satisfaction.
• Experience leading and developing teams
• Knowledge of food safety, health, and sanitation standards applicable to food halls or similar establishments.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including weekends and holidays, as required by operational needs.
• Previous experience in multi-tenant food, restaurant, or mall operations management is an advantage.