Restaurant General Manager - Lead Ops & Guest Experience

One Food Group; Davao City; On-site; PHP 450,000 - 650,000; Full time

Job summary

One Food Group in Davao City seeks a Restaurant Manager to lead day-to-day operations, ensure brand standards, and drive guest satisfaction.

You will manage finances, oversee staff development, and coordinate marketing activities to boost sales, while maintaining health and safety compliance.

The role requires strong leadership, 5 years in a fast-paced restaurant, a business-related degree, and the ability to mentor a diverse team.

Qualifications

• 5 years of proven experience as a Restaurant Manager or similar leadership role in a fast-paced restaurant environment.
• Strong understanding of restaurant operations, financial management, and marketing strategies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Proficiency in analyzing financial reports.
• Knowledge of health, safety, and sanitation regulations.

Responsibilities

• Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
• Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
• Monitor and evaluate operational processes to identify and address areas for improvement.
• Develop and implement strategies to enhance guest experiences and address customer feedback effectively.
• Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers.
• Conduct regular performance evaluations and provide ongoing coaching and mentoring.
• Foster a positive work environment that encourages teamwork, motivation, and employee retention.
• Set and achieve sales goals and profitability targets, including managing budgets and financial performance.
• Analyze financial reports to make informed decisions and optimize restaurant performance.
• Implement cost-control measures to maintain or improve profitability.
• Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales.
• Coordinate with marketing teams to implement brand initiatives and community engagement activities.
• Oversee store financials, including budgeting, forecasting, and financial reporting.
• Ensure accurate and timely processing of financial transactions and adherence to financial controls.
• Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.
• Develop and implement contingency plans to address potential challenges and disruptions.
• Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.
• Conduct regular audits and inspections to ensure adherence to health and safety guidelines.
• Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales.

Skills

Restaurant management

Leadership

Financial management

Marketing strategies

Communication

Interpersonal skills

Team motivation

Health & safety knowledge

Operations management

Education

Bachelor's degree in Business Administration

Hospitality Management

Job description

One Food Group in Davao City seeks a Restaurant Manager to lead day-to-day operations, ensure brand standards, and drive guest satisfaction.

You will manage finances, oversee staff development, and coordinate marketing activities to boost sales, while maintaining health and safety compliance.

The role requires strong leadership, 5 years in a fast-paced restaurant, a business-related degree, and the ability to mentor a diverse team.