Resource Planning & Field Scheduling (Flexible Hours)

Canon Business Services ANZ; Taguig; Hybrid; PHP 420,000 - 520,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a coordinator to support manpower planning and field dispatch. You will work with field engineers and managers to allocate resources, monitor schedules, and ensure accurate visit reporting and data integrity.

The role emphasizes strong customer service, attention to detail, and independent working to meet customer SLA objectives and maintain smooth operations.

Qualifications

• Customer service background.
• Experience in supporting and assisting customers and colleagues via phone, Skype, and email.
• High level of accuracy, superior attention to detail, and a strong work ethic.
• Excellent time management and prioritisation skills.
• Ability to work independently.

Responsibilities

• Ensures availability of manpower by planning or monitoring indirect activities and holiday planning.
• Monitors the automated planning for the field. Ensures that request for service is planned/scheduled in order to meet customer service level agreements.
• Works with the field to ensure resource is allocated to accommodate field operational needs.
• Carries out call dispatch and books off when required and corrects mistakes in visit reporting, ensuring the integrity of the data.
• Verifying system allocations to ensure practicality and efficiency, liaising Field Engineers, and Managers where necessary.
• Monitors work to outside suppliers and TPM (Third Party Maintenance) organizations
• Escalates problem calls, missed SLAs or reporting issues as defined in the procedures.
• Identify problem trends and escalate where required. Inform the customer, when appropriate and requested, regarding the status of the request.
• Carry out system housekeeping ensuring that all jobs and engineers are correctly allocated.

Skills

Customer service

Phone & email support

Attention to detail

Time management

Independent work

Job description

Canon Business Services Centre Philippines is seeking a coordinator to support manpower planning and field dispatch. You will work with field engineers and managers to allocate resources, monitor schedules, and ensure accurate visit reporting and data integrity.

The role emphasizes strong customer service, attention to detail, and independent working to meet customer SLA objectives and maintain smooth operations.