Workforce Planning Lead – Scheduling & Staffing

Concentrix Philippines; Davao City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Concentrix Philippines is seeking a Staffing Coordinator to manage agent preferences, time-off requests, and shift bids, ensuring efficient workforce coverage. The role requires coordinating with Operations to set staffing thresholds, prepare schedules, and generate staffing reports for Business Development and Operations, while guiding a team to meet deadlines with strong communication and leadership.

Onsite work with a flexible schedule is expected, with an emphasis on mentoring and developing

Qualifications

• Associate's degree in related field required; 2–4 years of relevant experience preferred.
• Strong coaching and mentoring abilities to develop team performance.
• Proven ability to work under pressure and complete tasks to deadline.
• Excellent written and verbal communication skills.
• Ability to lead a team in multitasking, prioritization and timely delivery.

Responsibilities

• Manage agent preferences, time-off requests, and shift bid process.
• Consult with Operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.
• Develop schedules and staffing plans for assigned business in an accurate and timely manner.
• Identify schedule/plan changes in relevant databases and escalate issues as appropriate.
• Prepare reports for hiring needs to be presented to Business Development.
• Prepare reports for schedule and staffing analysis to be presented to Operations.

Skills

Coaching

Team leadership

Communication

Multi-tasking

Time management

Pressure handling

Education

Associate's degree

Job description

Concentrix Philippines is seeking a Staffing Coordinator to manage agent preferences, time-off requests, and shift bids, ensuring efficient workforce coverage. The role requires coordinating with Operations to set staffing thresholds, prepare schedules, and generate staffing reports for Business Development and Operations, while guiding a team to meet deadlines with strong communication and leadership.

Onsite work with a flexible schedule is expected, with an emphasis on mentoring and developing