Resource Planning Coordinator - Flexible Work Options

Canon Business Services ANZ; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a customer service professional to ensure toner/ink stock levels and handle eMaintenance requests through Siebel and email, maintaining high service standards.

The role involves tracking device statuses, performing data housekeeping, and providing KPI updates while collaborating with team members. Flexible working arrangements and equal opportunity employment are highlighted.

Qualifications

• Background in customer service or support roles.
• Experience assisting customers via phone, email, or chat.
• Excellent written and verbal communication skills.
• Proficient with MS-Office applications.
• Strong teamwork and attention to detail.

Responsibilities

• Manage stock and ensure toner/ink availability to support business continuity.
• Process eMaintenance requests and incidents in Siebel or team email within agreed timescales.
• Maximise percentage of eMaintenance connected and toner-managed devices.
• Perform system housekeeping and review data for accuracy.
• Provide performance updates against KPIs set.
• Assist with device setup and administration as needed.

Skills

Customer service

Communication skills

Team player

Organizational skills

Multitasking

Tools

MS Office

Job description

Canon Business Services Centre Philippines is seeking a customer service professional to ensure toner/ink stock levels and handle eMaintenance requests through Siebel and email, maintaining high service standards.

The role involves tracking device statuses, performing data housekeeping, and providing KPI updates while collaborating with team members. Flexible working arrangements and equal opportunity employment are highlighted.