Team Lead, Ops & Process Improvement

Canon Business Process Services Philippines Inc.

Pateros

Hybrid

PHP 223,000 - 357,000

Full time

3 days ago

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Job summary

Canon Business Services Centre Philippines is seeking a customer service-oriented professional to support operations, handle Level 1 email-based assistance for Operators, and manage backend admin tasks. You will help ensure KPIs and SLAs are met while maintaining quality communications with clients.

We encourage a collaborative, inclusive culture with flexible working arrangements and opportunities for growth within the Canon Group.

Qualifications

College/Bachelor's Degree in a related discipline or equivalent
1-2 years' experience related to customer service, travel assistance, invoicing, and claims processing
Exceptional communication skills, your telephone and written communication. This means you must be good in English, can communicate
Quick Navigation Ability, Web Savvy, Coordinating experience
Multitasking: Ability to Toggle Between Screens/Tools
Intermediate Excel, Word, and PowerPoint skills

Responsibilities

Sending email templates to Operators to get them to respond to our Customers
Level 1 Support via email with our Operators. Assisting them with account management
Back-end administrative task support for Operators
Support team to ensure swift resolution to operator issues
Ensure all client KPIs and SLAs are met in a timely manner
Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports toclients
Perpetuate a positive, proactive, team-based culture within the team through regular and effectivecommunication