Flexible Sales Support & Enablement Coordinator

Canon Business Service Centre Philippines; Philippines; Hybrid; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Canon Business Services Centre Philippines is seeking a proactive Sales Support Coordinator to prepare quotes, support deal administration, and manage communications across the sales lifecycle. The role emphasizes CRM accuracy, forecasting, and collaboration with finance, operations, and delivery teams in a dynamic IT services environment.

You will leverage Salesforce or Dynamics, assist with renewals, and contribute to process improvements while delivering excellent customer service and

Qualifications

• 2+ years’ experience in a sales support, sales administration, or coordinator role
• Strong organisational and time-management skills
• Experience working on Hardware and Software licensing deals
• Exposure to Microsoft CSP, cloud, or software licensing
• Experience working with distributors and vendors
• Experience in an MSP, IT services/distributors, SaaS, or technology environment
• Familiarity with quoting tools and pricing models
• High attention to detail with the ability to manage multiple priorities
• Experience using CRM systems (Salesforce, Microsoft Dynamics, or similar)
• Understanding of sales cycles, contracts, and commercial processes
• Customer-focused and collaborative working style
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong written and verbal communication skills

Responsibilities

• Prepare and manage customer quotes, proposals, and pricing documentation
• Assist sales teams with deal administration, approvals, and variations
• Support renewals, and extensions
• Track opportunities through the sales lifecycle and ensure timely follow-up
• Identify opportunities to improve sales processes and documentation
• Support standardisation of templates, workflows, and playbooks
• Assist with sales audits, compliance, and governance activities
• Contribute to sales enablement initiatives and tools adoption
• Maintain accurate and up-to-date records in CRM
• Ensure pipeline data integrity, including stages, close dates, and values
• Produce regular sales reports and dashboards (pipeline, forecasts, wins/losses)
• Support sales forecasting and monthly reporting activities
• Act as a point of contact between sales, finance, operations, and delivery teams
• Liaise with vendors and distributors for pricing, deal registration, and availability
• Support onboarding of new sales staff with tools, processes, and systems
• Respond to internal and customer queries relating to sales administration
• Clearly explain technical licensing concepts to non-technical stakeholders.
• Effectively troubleshoot licensing issues and provide solutions to complex licensing challenges, queries or issues related to provisioning, activation of licenses, renewals, reservations etc.

Skills

Sales support

Organisational skills

CRM systems

Microsoft Office

Communication skills

Customer-focused

Tools

Salesforce

Microsoft Dynamics

Quoting tools

Job description

Canon Business Services Centre Philippines is seeking a proactive Sales Support Coordinator to prepare quotes, support deal administration, and manage communications across the sales lifecycle. The role emphasizes CRM accuracy, forecasting, and collaboration with finance, operations, and delivery teams in a dynamic IT services environment.

You will leverage Salesforce or Dynamics, assist with renewals, and contribute to process improvements while delivering excellent customer service and