Sales Support Coordinator

Canon Business Service Centre Philippines; Philippines; Hybrid; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Canon Business Services Centre Philippines is seeking a proactive Sales Support Coordinator to prepare quotes, support deal administration, and manage communications across the sales lifecycle. The role emphasizes CRM accuracy, forecasting, and collaboration with finance, operations, and delivery teams in a dynamic IT services environment.

You will leverage Salesforce or Dynamics, assist with renewals, and contribute to process improvements while delivering excellent customer service and

Qualifications

• 2+ years’ experience in a sales support, sales administration, or coordinator role
• Strong organisational and time-management skills
• Experience working on Hardware and Software licensing deals
• Exposure to Microsoft CSP, cloud, or software licensing
• Experience working with distributors and vendors
• Experience in an MSP, IT services/distributors, SaaS, or technology environment
• Familiarity with quoting tools and pricing models
• High attention to detail with the ability to manage multiple priorities
• Experience using CRM systems (Salesforce, Microsoft Dynamics, or similar)
• Understanding of sales cycles, contracts, and commercial processes
• Customer-focused and collaborative working style
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong written and verbal communication skills

Responsibilities

• Prepare and manage customer quotes, proposals, and pricing documentation
• Assist sales teams with deal administration, approvals, and variations
• Support renewals, and extensions
• Track opportunities through the sales lifecycle and ensure timely follow-up
• Identify opportunities to improve sales processes and documentation
• Support standardisation of templates, workflows, and playbooks
• Assist with sales audits, compliance, and governance activities
• Contribute to sales enablement initiatives and tools adoption
• Maintain accurate and up-to-date records in CRM
• Ensure pipeline data integrity, including stages, close dates, and values
• Produce regular sales reports and dashboards (pipeline, forecasts, wins/losses)
• Support sales forecasting and monthly reporting activities
• Act as a point of contact between sales, finance, operations, and delivery teams
• Liaise with vendors and distributors for pricing, deal registration, and availability
• Support onboarding of new sales staff with tools, processes, and systems
• Respond to internal and customer queries relating to sales administration
• Clearly explain technical licensing concepts to non-technical stakeholders.
• Effectively troubleshoot licensing issues and provide solutions to complex licensing challenges, queries or issues related to provisioning, activation of licenses, renewals, reservations etc.

Skills

Sales support

Organisational skills

CRM systems

Microsoft Office

Communication skills

Customer-focused

Tools

Salesforce

Microsoft Dynamics

Quoting tools

Job description

As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

• Prepare and manage customer quotes, proposals, and pricing documentation
• Assist sales teams with deal administration, approvals, and variations
• Support renewals, and extensions
• Track opportunities through the sales lifecycle and ensure timely follow-up

Process & Improvement

• Identify opportunities to improve sales processes and documentation
• Support standardisation of templates, workflows, and playbooks
• Assist with sales audits, compliance, and governance activities
• Contribute to sales enablement initiatives and tools adoption

CRM & Reporting

• Maintain accurate and up-to-date records in CRM
• Ensure pipeline data integrity, including stages, close dates, and values
• Produce regular sales reports and dashboards (pipeline, forecasts, wins/losses)
• Support sales forecasting and monthly reporting activities

Stakeholder Coordination

• Act as a point of contact between sales, finance, operations, and delivery teams
• Liaise with vendors and distributors for pricing, deal registration, and availability
• Support onboarding of new sales staff with tools, processes, and systems
• Respond to internal and customer queries relating to sales administration

Communication and Problem-Solving Skills

• Clearly explain technical licensing concepts to non-technical stakeholders.
• Effectively troubleshoot licensing issues and provide solutions to complex licensing challenges, queries or issues related to provisioning, activation of licenses, renewals, reservations etc.

Qualifications

• 2+ years’ experience in a sales support, sales administration, or coordinator role
• Strong organisational and time-management skills
• Experience working on Hardware and Software licensing deals
• Exposure to Microsoft CSP, cloud, or software licensing
• Experience working with distributors and vendors
• Experience in an MSP, IT services/distributors, SaaS, or technology environment
• Familiarity with quoting tools and pricing models
• High attention to detail with the ability to manage multiple priorities
• Experience using CRM systems (Salesforce, Microsoft Dynamics, or similar)
• Understanding of sales cycles, contracts, and commercial processes
• Customer-focused and collaborative working style
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong written and verbal communication skills

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self at work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps.