Resource Planning Coordinator

Canon Business Services ANZ; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a customer service professional to ensure toner/ink stock levels and handle eMaintenance requests through Siebel and email, maintaining high service standards.

The role involves tracking device statuses, performing data housekeeping, and providing KPI updates while collaborating with team members. Flexible working arrangements and equal opportunity employment are highlighted.

Qualifications

• Background in customer service or support roles.
• Experience assisting customers via phone, email, or chat.
• Excellent written and verbal communication skills.
• Proficient with MS-Office applications.
• Strong teamwork and attention to detail.

Responsibilities

• Manage stock and ensure toner/ink availability to support business continuity.
• Process eMaintenance requests and incidents in Siebel or team email within agreed timescales.
• Maximise percentage of eMaintenance connected and toner-managed devices.
• Perform system housekeeping and review data for accuracy.
• Provide performance updates against KPIs set.
• Assist with device setup and administration as needed.

Skills

Customer service

Communication skills

Team player

Organizational skills

Multitasking

Tools

MS Office

Job description

Job Description:

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart. We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead. When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Essential Duties

• Working to the strict Service Level Agreements you will ensure that customers have the appropriate stock of toner/ink to ensure their Business Continuity
• Ensure that all eM - related requests and incidents raised in Siebel or the team email account are processed within agreed timescales and provide the high standard level of service that they expect.
• Maximise percentage of eMaintenance connected and toner-managed devices
• Perform system housekeeping as needed, working methodically to review data for accuracy.
• Provide performance updates against KPIs set.
• Support others to add, remove and administer device set-up as needed.

Qualifications

• Background in Customer Service
• Experience in supporting and assisting customers and colleagues via phone, Skype and email.
• Excellent written and verbal communication skills.
• Proficient with MS-Office applications.
• Strong team player with good organizational skills and high levels of accuracy.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity. As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps