Relocations Coordinator

Canon Business Services ANZ; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a Relocations Coordinator to manage machine moves and installations across sites. You will coordinate carrier movement, book schedules, and arrange technicians, ensuring seamless transitions and accurate data updates.

The role requires strong communication, organization, and telephony skills, with a proactive, detail-oriented approach to customer service and process improvements.

Qualifications

• Bachelor’s degree in any course is required.
• At least 2 years in a Technical Support Coordinator or similar role.
• High accuracy, attention to detail and customer focus.
• Excellent verbal and written communications.
• Pro-active, professional attitude with strong time management.
• Solid telephony and analytical skills.
• Ability to meet targets and work independently.

Responsibilities

• Collaborate with carriers to obtain cost-effective transport quotes.
• Coordinate machine relocation bookings with customers and logistics partners.
• Arrange technicians for relocation and installation services.
• Ensure proper machine installation at new location and network setup if needed.
• Update customer data in CDSS/AX and notify relevant Canon departments.
• Process relocation billing via Canon systems.
• Manage relocation mailbox and phone queues with urgency.
• Contribute to relocation projects and process improvements.

Skills

Communication skills

Time management

Pro-activity

Analytical ability

Customer focus

Project management

Independent worker

Telephony skills

Education

Bachelor’s/College degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experiencepossible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable,scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

About The Role

The Relocations team is responsible in ensuring Canon machines are relocated or moved and properly installed back and fully operational from one place to another seamlessly. This task includes transfer of machine between customer/ Business Partner sites, from customer/ Business partner site to Canon warehouse and vice-versa. The team also organizes Canon Finance accounts under Regional areas, Metro / Regional Loan trial collections and collection of devices that needs to go to storage (Frozen stock).

Responsibilities Include:

• Collaborate with the carrier to ensure that the most cost-effective transport or movement of items will be used by requesting and assessing quote from the carrier.
• Ensure seamless communication with the customers and organize booking of schedule for machine movement/ relocation service with corresponding carriers/ logistics partner
• Arrange technicians for relocations that requires installation and other services
• Organize proper installation of the machine in the new location including network installation when applicable.
• Coordinate and notify corresponding Canon departments of the machine’s new location after the movement
• Update system (database- CDSS/AX) with new customer contact and machine address
• Process customer billing/ invoicing of the Relocation charges via the Canon system (database- CDSS/AX)
• Manage Relocations mailbox queue via Salesforce tool and phone queue by responding with urgency to queries from customers, carriers, and internal team such as Customer Operations, Account Managers, Business Partners etc.
• Actively contribute to relevant Relocations projects or improvement initiatives
• A relocations Coordinator should be able to break down a problem, situation or process into its component parts; separates the main issues from side-issues and understands the nature of parts and their relationship to one another
• Has the ability to work effectively and seamlessly delivering results without being closely managed

Qualifications and Experience:

• Bachelor’s/College Degree of any course
• At least 2 years related working experience in Technical Support Coordinator role with exposure preferred but not required
• High level of accuracy and attention to detail and customer focus
• Excellent verbal and written communications skills
• High level of pro-activity and professional attitude
• Sound Telephony Skills
• Analysis Ability
• Proven ability to achieve targets, excellent organisational skills and time management
• Project management experience
• Advanced computer skills, particularly Microsoft Word, Excel, Access
• Outstanding time management and prioritization skills
• Good rapport with internal and external customers.
• Has the ability to work effectively and seamlessly delivering results without being closely managed

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work.

All applicants must be eligibleto work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps.