Process Lead

Canon Business Service Centre Philippines; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking an Accounts Receivable professional to manage customer relationships, resolve billing queries, and ensure timely payment allocation. You will handle data entry, participate in system projects, and support the Finance team.

The role emphasizes process improvements, adherence to SLAs, and leadership in a dynamic environment. Daytime hours with occasional holiday coverage may apply, in a collaborative office setting.

Qualifications

• 3-5 years’ experience in Accounts Receivable or similar role
• Knowledge of all areas of Accounts Receivable
• Understanding of other Financial Operations roles
• Ability to work to deadlines and under pressure
• Has experience in handling a team
• Proven competence in MS applications: excel, word, power point
• Significant understanding and demonstrated application of technology.
• Hours of work mostly during daytime with possible holidays

Responsibilities

• Communication with internal and external customers to provide excellent customer service
• Resolve billing and debt queries efficiently and inform customers of delays
• Ensure payments are allocated to accounts within SLA
• Enter manual billing forms into the system daily without carryover errors
• Participate in systems or business projects that interface with Billing and Credit systems
• Assist the Manager and Finance team to meet deadlines and team objectives
• Keep Accounts Receivable knowledge up to date and pursue training
• Identify and eliminate inefficient work practices and seek process improvements

Skills

Accounts Receivable

Billing

Data Entry

Team Leadership

MS Excel

Tools

Excel

Word

PowerPoint

Billing System

Job description

Job Description:

About Us

As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Essential duties

Customer Relationships (external and internal)

• Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service

Query Resolution

• Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved
• Where there are possible delays, the customer is to be informed
• Where the query is referred to another business unit, the team remains responsible for the resolution of the query until fully resolved and contacting the customer
• All queries to be resolved within agreed SLA’s

Allocation of Payments

• Ensure all payments are applied to customer accounts within SLA
• Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required

Data Entry

• Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors
• Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured

Projects

• Actively participate in projects as and when necessary
• Participate in systems projects (including systems developments / enhancements, customizations and upgrades) or business-related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives

Team Membership

• Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team

Personal Development

• Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements

Continuous Improvement

• Identify and eliminate inefficient work practices
• Continually monitor and review current practices and procedures including system processes and, where necessary, make recommendations in respect to enhancements
• Ensure a continuous improvement view of the end-to-end process

Qualifications

• 3-5 years’ experience in an Accounts Receivable or similar role
• Knowledge of all areas of Accounts Receivable
• Understanding of other Financial Operations roles
• Ability to work to deadlines and under pressure
• Has experience in handling a team
• Proven competence in MS applications: excel, word, power point
• Significant understanding and demonstrated application of technology.
• Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.
• There is also a requirement to work on some statutory holidays
• Maintain the security of confidential information and documents.
• Demonstrate leadership through Canon knowledge and expertise.
• Demonstrate the ability to deliver and exceed expectations.
• Excellent communication skills (both verbal and written)
• A good understanding and working knowledge of relevant legislation.
• Excellent PC skills

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self at work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending onthe nature of your employment with Canon Group and the country where you work. All applicants must beeligible to work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps.