Team Lead - UK Service

Canon Business Process Services Philippines Inc.; Pateros; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a customer service-oriented professional to support operations, handle Level 1 email-based assistance for Operators, and manage backend admin tasks. You will help ensure KPIs and SLAs are met while maintaining quality communications with clients.

We encourage a collaborative, inclusive culture with flexible working arrangements and opportunities for growth within the Canon Group.

Qualifications

• College/Bachelor's Degree in a related discipline or equivalent
• 1-2 years' experience related to customer service, travel assistance, invoicing, and claims processing
• Exceptional communication skills, your telephone and written communication. This means you must be good in English, can communicate
• Quick Navigation Ability, Web Savvy, Coordinating experience
• Multitasking: Ability to Toggle Between Screens/Tools
• Intermediate Excel, Word, and PowerPoint skills

Responsibilities

• Sending email templates to Operators to get them to respond to our Customers
• Level 1 Support via email with our Operators. Assisting them with account management
• Back-end administrative task support for Operators
• Support team to ensure swift resolution to operator issues
• Ensure all client KPIs and SLAs are met in a timely manner
• Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports toclients
• Perpetuate a positive, proactive, team-based culture within the team through regular and effectivecommunication

Skills

Communication

English

Multitasking

Web navigation

Coordination

Excel

PowerPoint

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart. We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead. When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

Essential duties

Business Development

• Sending email templates to Operators to get them to respond to our Customers
• Level 1 Support via email with our Operators. Assisting them with account management
• Back-end administrative task support for Operators
• Support team to ensure swift resolution to operator issues
• Ensure all client KPIs and SLAs are met in a timely manner
• Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports toclients
• Perpetuate a positive, proactive, team-based culture within the team through regular and effectivecommunication

Continuous Improvement

• Participates in business improvement through analysing current business practices, executing initiatives to improve business practices, profitability and client contract and relationship
• Work closely with other business areas to improve processes and practices.
• Instil and lead with client’s Values and Behaviours.
• Accept coaching and mentoring from management, learning and developing self with the goal of careerprogression within the business
• Embrace training and development opportunities in order to continually improve industry, product andservice knowledge.
• Contribute to building a strong team ethos that facilitates continuous improvement and the creation of a high-performance culture.
• Participate in forums to generate ideas and suggestions for improvement and help to test those improvements in own work area
• In additional to having good knowledge and skills in own area, use an appreciation of how the performance of own area has an impact on customers and their wider business process to guide own work activities

Qualifications

• College/Bachelor's Degree in a related discipline or equivalent
• 1-2 years' experience related to customer service, travel assistance, invoicing, and claims processing
• Exceptional communication skills, your telephone and written communication. This means you must be goodin English, can communicate
• Quick Navigation Ability, Web Savvy, Coordinating experience
• Multitasking: Ability to Toggle Between Screens/Tools
• Intermediate Excel, Word, and PowerPoint skills

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps