Accounts Receivable Coordinator

Canon Business Service Centre Philippines; Philippines; On-site; PHP 250,000 - 450,000; Full time

Job summary

Canon Business Services Centre Philippines seeks an Accounts Receivable Coordinator to ensure timely billing, allocate payments, and resolve queries within SLA.

The role covers ASM/DPM management, data entry, and participation in projects while supporting a collaborative Group Finance team.

A 1-3 year AR background and strong deadline discipline are preferred, with a commitment to continuous process improvement and high service quality.

Qualifications

• 1-3 years experience in an Accounts Receivable or similar role
• Knowledge of all areas of Account Receivable
• Ability to work to deadlines and under pressure

Responsibilities

• Communicate with internal and external customers to provide excellent service.
• Resolve billing and debt queries within SLA and inform customers of delays.
• Allocate payments to customer accounts daily per SLA.
• Enter manual billing forms into the billing system daily with accuracy.
• Coordinate and manage Automatic Stamping Machines & Digital Postage Meters.
• Participate in projects and team objectives.
• Support continuous improvement of end-to-end processes.

Skills

Accounts Receivable

Data entry

Customer service

Job description

Job Description:

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experiencepossible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable,scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

About the Role

The primary purpose of the Accounts Receivable Coordinator role is to ensure the timely and efficient billing of accounts, allocation of payments, resolution of queries, maintenance of customer accounts and all other duties required in the Accounts Receivable team. Project participation as required. The role will also be required to coordinate and manage the ASM/DPM machines.

The Group Finance team is expected to work together to achieve the objectives of the team. All team members (incl. the Accounts Receivable Coordinator) are therefore required to be flexible and may at times be required to fulfil other roles within the team to achieve these objectives.

Essential Duties and Responsibilities

Customer Relationships (external and internal)

• Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service.

Query Resolution

• Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved. Where there are possible delays the customer is to be informed. Where the query is referred to another business unit the team remains responsible for the resolution of the query until fully resolved and contacting the customer.
• All queries to be resolved within agreed SLA’s.

Allocation of Payments

• Ensure all payments are applied to customer accounts within SLA.
• Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required.

Data Entry

• Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors.
• Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured.

ASM / DPM Management & Co-ordination

• To undertake the administration and coordination of Automatic Stamping Machines & Digital Postage Meters.

Projects

• Actively participate in projects as and when necessary.
• Participate in systems projects (including systems developments / enhancements, customisations and upgrades) or business related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives.

Team Membership

• Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team.

Personal Development

• Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements.

Continuous Improvement

• Identify and eliminate inefficient work practices.
• Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect to enhancements.
• Ensure a continuous improvement view of the end to end processes.

Health and Safety

• Complies with the Companys health and safety policies and procedures. Takes action to improve the health and safety record of the workplace. Ensures equipment and work areas are well maintained.
• Actively participates in training as required and supports local Action Group.
• Takes personal responsibility for keeping themselves, co-workers and equipment free from mishaps.
• Ensures timely and accurate reporting of any hazards or potential hazards so that they may be remedied. Doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.

Qualifications, Experience and Capabilities

1. 1-3 years experience in an Accounts Receivable or similar role
2. Knowledge of all areas of Account Receivable
3. Some understanding of other Financial Operations roles
4. Ability to work to deadlines and under pressure

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.