Resident Experience & Operations Lead

Shang Properties, Inc.

Makati

On-site

PHP 400,000 - 650,000

Full time

7 days ago

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Job summary

Shang Properties, Inc. seeks an accommodating Accounting Associate to join a premium property development and management team in the Philippines.

The role emphasizes delivering exceptional resident services, coordinating front office operations, and supporting events on amenity floors. The ideal candidate has a strong background in customer service, leadership, and safety awareness, with at least five years in property-related operations.

Qualifications

Graduate of Business Administration, Hospitality Management, Tourism Management, or a related business course.
At least 5 years of relevant work experience in property management, residential operations, or a deluxe hotel.
Strong knowledge of customer service and conflict resolution.
Knowledge and experience in amenity floor operations and event management.
Familiarity with emergency response, safety, and security procedures.
Excellent leadership, communication, problem-solving, and interpersonal skills.

Responsibilities

Lead and supervise Resident Services Specialists in addressing and resolving residents’ daily concerns, requests, and issues.
Ensure a high standard of customer service and resident satisfaction.
Handle escalated concerns and facilitate timely, effective conflict resolution.
Coordinate front office operations with other departments to ensure smooth day-to-day property operations.
Assist in managing amenity floor operations, events, and resident activities.
Respond appropriately to emergencies and ensure compliance with safety and security procedures.
Maintain professional communication and service standards at all times.