Resident Services Specialist

Shang Properties, Inc.; Makati; On-site; PHP 400,000 - 650,000; Full time

Job summary

Shang Properties, Inc. seeks an accommodating Accounting Associate to join a premium property development and management team in the Philippines.

The role emphasizes delivering exceptional resident services, coordinating front office operations, and supporting events on amenity floors. The ideal candidate has a strong background in customer service, leadership, and safety awareness, with at least five years in property-related operations.

Qualifications

• Graduate of Business Administration, Hospitality Management, Tourism Management, or a related business course.
• At least 5 years of relevant work experience in property management, residential operations, or a deluxe hotel.
• Strong knowledge of customer service and conflict resolution.
• Knowledge and experience in amenity floor operations and event management.
• Familiarity with emergency response, safety, and security procedures.
• Excellent leadership, communication, problem-solving, and interpersonal skills.

Responsibilities

• Lead and supervise Resident Services Specialists in addressing and resolving residents’ daily concerns, requests, and issues.
• Ensure a high standard of customer service and resident satisfaction.
• Handle escalated concerns and facilitate timely, effective conflict resolution.
• Coordinate front office operations with other departments to ensure smooth day-to-day property operations.
• Assist in managing amenity floor operations, events, and resident activities.
• Respond appropriately to emergencies and ensure compliance with safety and security procedures.
• Maintain professional communication and service standards at all times.

Skills

Customer service

Conflict resolution

Leadership

Communication

Problem-solving

Interpersonal skills

Education

Business Administration / Hospitality Management / Tourism Management (or related business course)

Job description

Since 1987, Shang Properties has been a premier name in luxury residences, high-end retail, and modern office spaces in the Philippines. We are seeking a motivated Accounting Associate to be part of our dynamic team—an excellent opportunity to grow your career with a listed property developer known for elegant design, thoughtful functionality, and exceptional quality.

Key Responsibilities:

• Lead and supervise Resident Services Specialists in addressing and resolving residents’ daily concerns, requests, and issues.
• Ensure a high standard of customer service and resident satisfaction.
• Handle escalated concerns and facilitate timely, effective conflict resolution.
• Coordinate front office operations with other departments to ensure smooth day-to-day property operations.
• Assist in managing amenity floor operations, events, and resident activities.
• Respond appropriately to emergencies and ensure compliance with safety and security procedures.
• Maintain professional communication and service standards at all times.

Qualifications:

• Graduate of Business Administration, Hospitality Management, Tourism Management, or any related business course.
• At least 5 years of relevant work experience in property management, residential operations, or a deluxe hotel.
• Strong knowledge of customer service and conflict resolution.
• Knowledge and experience in amenity floor operations and event management.
• Familiarity with emergency response, safety, and security procedures.
• Excellent leadership, communication, problem-solving, and interpersonal skills.