Reservations & Travel Concierge

Flashpacker Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Employee Discount

Free Meals

Job summary

Flashpacker Inc. is seeking a front-line hospitality assistant in Makati, Philippines, to support reservations and customer inquiries. The role is on-site with 1–3 years of experience and a Bachelor’s degree, offering full-time employment.

Responsibilities include handling OTA reservations, answering queries, guiding customers through options, processing payments, and coordinating with front office to resolve issues and ensure guest satisfaction.

Qualifications

• 1–3 years of experience in travel or reservations.
• Bachelor's degree required.
• On-site role in Makati, Philippines.

Responsibilities

• Assisting the Sales Supervisor on OTA, and reservations.
• Accept and answering booking queries.
• Assisting and advising customers who may be choosing from a variety of accommodations and travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Coordinates bookings, guest related concerns to site front office
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting accommodation services.
• Answering any questions customers might have about the reservation process.
• Up‑selling, when appropriate, by informing customers of additional services or special packages, such as upgraded accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Education

Bachelor's degree

Job description

Flashpacker Inc. is seeking a front-line hospitality assistant in Makati, Philippines, to support reservations and customer inquiries. The role is on-site with 1–3 years of experience and a Bachelor’s degree, offering full-time employment.

Responsibilities include handling OTA reservations, answering queries, guiding customers through options, processing payments, and coordinating with front office to resolve issues and ensure guest satisfaction.