Guest Experience & Service Training Manager

DoubleDragon Properties Corp.; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

DoubleDragon Properties Corp. in Cebu City is seeking a Guest Relations Coordinator to handle, resolve and track escalated guest concerns while maintaining service excellence.

You will present weekly needs analyses with action plans, conduct customer service workshops, facilitate new hire certification, monitor guest satisfaction, and prepare performance reports. Additional duties include coaching, training needs analysis, creating training modules, new hire monitoring, setting audit activities

Qualifications

• Graduate of Hotel and Restaurant Management or related course.
• At least 2 years of experience in the same role or relevant experience.

Responsibilities

• Handle, resolve & track escalated guest concerns.
• Present weekly needs analysis with action plan and recommendations.
• Coaching/Training needs analysis and Action Planning/Recommendation.
• Module Creation.
• Conduct customer service workshops and presentations.
• Facilitate new hire certification.
• New hire monitoring.
• Prepare new hire performance rating report.
• Set Audit activities per department.
• Monitor and measure guest satisfaction.
• Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent.

Education

Graduate of Hotel and Restaurant Management or related course

Job description

DoubleDragon Properties Corp. in Cebu City is seeking a Guest Relations Coordinator to handle, resolve and track escalated guest concerns while maintaining service excellence.

You will present weekly needs analyses with action plans, conduct customer service workshops, facilitate new hire certification, monitor guest satisfaction, and prepare performance reports. Additional duties include coaching, training needs analysis, creating training modules, new hire monitoring, setting audit activities