Reservations Lead: Guest Services & Team Trainer

DoubleDragon Properties Corp.; Lapu-Lapu; In loco; PHP 320.000 - 420.000; Tempo pieno

Descrizione del lavoro

DoubleDragon Properties Corp. is seeking a Reservations Supervisor for Hotel101-Cebu to lead the reservations team and ensure optimal guest satisfaction. The role manages reservation activities, coordinates with Front Office, and maintains up-to-date knowledge of rates, promotions, and hotel services.

The successful candidate will guide reservation staff, handle high-volume inquiries, and ensure accurate pooling of room blocks and pre-arrival operations in a dynamic hotel environment.

Competenze

• Bachelor's in Hotel & Restaurant Management or related field
• Experience in reservations and customer service is preferred
• Strong training and communication abilities are required

Mansioni

• Serve as main resource for reservation agents needing assistance
• Ensure staff are informed on room availability and rates
• Respond to guest reservation requests promptly and courteously
• Be fully knowledgeable about hotel rooms, rates, promotions, and services
• Handle guest inquiries regarding hotel services
• Assist with group pre-arrival processes and group rooming lists
• Track reservations from all OTA channels and update no-shows/cancellations
• Ensure reservations are updated in the PMS and enforce billing policies
• Coordinate amenities or transportation requests with concerned departments
• Maintain orderly reservation correspondence and records
• Monitor forecasts and correct mis-tagged reservations
• Train new staff in reservations and email processing

Conoscenze

Reservations experience

Training abilities

Communication skills

Customer service

Formazione

Hotel & Restaurant Management degree

Descrizione del lavoro

DoubleDragon Properties Corp. is seeking a Reservations Supervisor for Hotel101-Cebu to lead the reservations team and ensure optimal guest satisfaction. The role manages reservation activities, coordinates with Front Office, and maintains up-to-date knowledge of rates, promotions, and hotel services.

The successful candidate will guide reservation staff, handle high-volume inquiries, and ensure accurate pooling of room blocks and pre-arrival operations in a dynamic hotel environment.