Concierge Team Lead - Guest Services

DoubleDragon Properties Corp.; Lapu-Lapu; On-site; PHP 250,000 - 420,000; Full time

Job summary

DoubleDragon Properties Corp. is seeking a Concierge Team Leader for Hotel101-Cebu to manage guest services, reservations, and staff coordination. The role focuses on delivering exceptional guest experiences and maintaining accurate information across hotel services.

The ideal candidate has a hospitality background with leadership experience, strong communication, and a keen eye for detail to ensure smooth daily operations at Hotel101-Cebu.

Qualifications

• Bachelor's degree in Hospitality/Tourism/Hotel Management or equivalent required.
• 1–2 years of experience as Assistant/Supervisor in related field preferred.
• Knowledgeable in Microsoft Office, OPERA System and other relevant software.
• Strong background in housekeeping operations and guest services.
• Excellent problem-resolution, communication and active listening skills.

Responsibilities

• Answer guest questions and handle guest requests.
• Make reservations for tours and transportation, and provide directions; refer requests to relevant staff.
• Keep information about hotel services up to date.

Skills

Guest-oriented

Attention to detail

Excellent communication

Active listening

Time management

Education

Bachelor's degree in Hospitality/Tourism/Hotel Management

Tools

OPERA System

Microsoft Office

Job description

DoubleDragon Properties Corp. is seeking a Concierge Team Leader for Hotel101-Cebu to manage guest services, reservations, and staff coordination. The role focuses on delivering exceptional guest experiences and maintaining accurate information across hotel services.

The ideal candidate has a hospitality background with leadership experience, strong communication, and a keen eye for detail to ensure smooth daily operations at Hotel101-Cebu.