Guest Rooms Experience Coordinator

DoubleDragon Properties Corp.; Lapu-Lapu; On-site; PHP 201,000 - 312,000; Full time

Job summary

DoubleDragon Properties Corp. is seeking a Rooms Controller for Hotel101-Cebu to manage guest room assignments, registrations, and related front-desk tasks. You will prepare group packets, coordinate check-ins, and ensure room changes are handled efficiently to meet guest expectations.

Ideal candidates have a hospitality background, strong communication, and the ability to multitask. This on-site role supports hotel operations and guest services in Cebu City.

Qualifications

• Comply with quality assurance standards.
• Perform other reasonable job duties as requested by Supervisors.
• Review billing and call attention of FOS for adjustment.
• MS Office and other relevant software.
• Graduate of Hotel and Restaurant Management or related course.
• Strong oral and written communication skills.
• Good time management skills.
• Flexibility/adaptability.
• 1-2 years experience in hospitality with minimum supervision.

Responsibilities

• Assign room according to guest request and preferences whenever possible.
• Prepare group key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible;
• Communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Perform duplicate reservation checks; block rooms.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Job description

DoubleDragon Properties Corp. is seeking a Rooms Controller for Hotel101-Cebu to manage guest room assignments, registrations, and related front-desk tasks. You will prepare group packets, coordinate check-ins, and ensure room changes are handled efficiently to meet guest expectations.

Ideal candidates have a hospitality background, strong communication, and the ability to multitask. This on-site role supports hotel operations and guest services in Cebu City.