Reservations Team Leader (Hotel101-Cebu)

DoubleDragon Properties Corp.; Lapu-Lapu; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hotel101-Cebu, part of DoubleDragon Properties Corp., is seeking a Reservations Team Leader to oversee guest reservations and deliver service excellence across all channels.

The successful candidate will hold a hospitality-related degree, have at least 1 year in hotel reservations, and be proficient with Outlook, OPERA PMS, Siteminder, and MS Office. Strong communication, detail orientation, and time management are essential, with flexibility to work weekends and holidays.

Qualifications

• Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• Minimum of 1 year experience in Hotel or Resort, as Reservations Agents
• Must have a strong user knowledge of Outlook, MS Office, OPERA PMS, Siteminder and other relevant software/applications
• Must have a strong communication skills - oral and written, excellent interpersonal and relation skills
• Must be detail-oriented and has good time management skills
• Must be available to work flexible Full time hours including weekends, holidays and special events

Responsibilities

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times
• Answer guest inquiries pertaining to hotel services
• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.

Skills

Communication skills

Time management

Detail oriented

Flexibility

Education

Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent

Tools

Outlook

MS Office

OPERA PMS

Siteminder

Job description

Reservations Team Leader (Hotel101-Cebu)

QUALIFICATIONS:

• Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent

• Minimum of 1 year experience in Hotel or Resort, as Reservations Agents

• Must have a strong user knowledge of Outlook, MS Office, OPERA PMS, Siteminder and other relevant software/applications

• Must have a strong communication skills - oral and written, excellent interpersonal and relation skills

• Must be detail-oriented and has good time management skills

• Must be available to work flexible Full time hourse including weekends, holidays and special events

DUTIES AND RESPONSIBILITIES:

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times

• Answer guest inquiries pertaining to hotel services

• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.