Reservations Administration Associate 2 US MARKET 2 CA MARKET

MicroSourcing; Pasig; On-site; PHP 290,000 - 379,000; Full time

Benefits offered by this job

Healthcare coverage day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Competitive rewards

Job summary

MicroSourcing in Ortigas, Pasig is seeking a Reservations Administration Associate to provide exceptional service to existing clients, identify concerns, and offer effective solutions.

You will track calls for accurate records, collaborate with internal teams to resolve issues, maintain product knowledge, and perform related duties as assigned by management, with shifting onsite schedules.

Qualifications

• Excellent communication in English, both written and spoken.
• Able to adjust communication for different countries and cultures.
• Numerate with spreadsheet experience and multitasking ability.
• Experience with various proprietary web apps and MS Office.

Responsibilities

• Provide exceptional service to existing clients by identifying concerns and offering solutions.
• Track, monitor, and document all incoming client calls for accurate records.
• Collaborate with internal teams to resolve client issues and contribute improvement ideas.
• Maintain compatibility with the product database by developing product knowledge.
• Perform other duties as assigned by management.

Skills

Excellent English

Customer focus

Numerate

MS Office

Adapt communication

Education

Completed at least 2 years in college

Tools

MS Office Suite

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position:

Reservations Administration Associate

Location:

Ortigas, Pasig

Work Setup & Shift:

Onsite | Shifting

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Reservations Administration Associate, You Will

• Provide exceptional service to existing clients by identifying their concerns, offering effective solutions, and educating them on products and services
• Track, monitor, and document all incoming client calls for accurate record-keeping
• Collaborate with internal teams to investigate and resolve client issues, as well as contribute ideas for improving products and services
• Maintain compatibility with the product database by developing a working knowledge of the current platform
• Perform other related duties as assigned by management

Non-negotiables

What You Need:

• Excellent communication skills in English – written and spoken
• Ability to adapt communication to different countries/cultures
• Numerate/Experience with spreadsheets - ability to complete calculations and translate time across time zones
• Experience with different proprietary web applications and MS Office Suite
• Customer focus
• Completed at least 2 years in college
• Amicable to shifting schedules

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*Terms & conditions apply