Back Office Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Eastwood, Quezon City is seeking a Back Office Associate for onsite work. You will review support providers profiles, verify documents, and help complete sign-up and registration on the Mable platform.

The role involves communicating via outbound calls, email, live chat, and SMS; identifying trends, meeting KPIs, and maintaining Salesforce records. 6+ months BPO experience and strong English required.

Qualifications

• College level education with 6+ months in BPO or similar experience.
• Proficient in English with strong verbal and written communication.
• Ability to handle multiple channels and build rapport quickly.

Responsibilities

• Review provider profiles, verify documents, and ensure policy compliance.
• Contact providers via outbound calls, email, live chat, and SMS to assist sign-up.
• Identify trends in inquiries and help providers get approved to operate.
• Meet KPIs and maintain high-quality records in Salesforce.
• Undertake other duties and adhere to company policies.

Skills

Customer service

English proficiency

Communication skills

Multi-channel support

Rapport building

Detail oriented

Education

College level

Tools

Salesforce

MS Office

Google Workspace

Call center tools

Job description

Discover your 100% YOU with MicroSourcing!

Position: Back Office Associate

Work setup: Onsite

Location: Eastwood, Quezon City

Why join MicroSourcing

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary

• Review support providers profiles, verify documents and check for compliance with Mable policies and procedures
• Communicate with support providers or other individuals as required via an outbound call, email, live chat and SMS to assist support providers in completing the sign-up and registration process.
• Identify and raise trends in enquiries or issues faced by support providers in seeking to get approved to operate on the Mable platform
• Meet and exceed role KPIs and daily tasks while maintaining excellent quality
• Ensure thorough and accurate record-keeping in Salesforce
• Undertake other duties and responsibilities as required
• Adhere to all company values, policies, and procedures

Qualifications

• Minimum Requirements: College level
• At least 6 months of continuous BPO work experience
• Proficient in English
• Good level of communication skills both oral and written
• Competent in the use of MS products/ Google and call centre tools
• Competencies/Personality
• Able to quickly build rapport and gain trust
• Approachable, confident and competent phone manner
• Meticulous attention to details and understanding of the importance of getting things right the first time
• A multi-tasker with experience working across multiple channels
• Process-driven but a nimble learner with the ability to adapt quickly when circumstances require it
• Analytical and has a keen ability to solve problems
• Maintains a high level of customer-centric attitude under pressureActs with urgency
• Being a team player along with being able to work independently

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent.

We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply