Reservation Supervisor

ADMIRAL HOSPITALITY MANAGEMENT, INC.; Parañaque; On-site; PHP 279,000 - 469,000; Full time

Job summary

ADMIRAL HOSPITALITY MANAGEMENT, INC. is seeking an experienced reservations supervisor in the Metro Manila area.

The role requires supervising reservations/front office staff, ensuring accurate room availability, rates, and prompt guest service. Responsibilities include handling online channel reservations, maintaining PMS entries, enforcing credit policies, and coordinating with other departments for amenities and transportation.

Qualifications

• Minimum 1–2 years of supervisory experience in reservations or front office.
• Minimum 1–2 years of experience in hotel reservations or front office operations.
• Bachelor's degree is required for this position.

Responsibilities

• Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
• Ensure Reservation Department and Front Office staff are constantly aware of room availability and rate to offer.
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, hotel facilities and services.
• Answer guest inquiries pertaining to hotel services.
• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
• Verify all reservations taken on the reservation forms are updated on the PMS consistently.
• Experience with Opera PMS is required for system operations and reservation management.
• Enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
• Check forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended.
• Train newly recruited reservation and front office staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails.
• Minimum 1-2 years of supervisory experience is required for team leadership and staff development.
• Minimum 1-2 years of experience in hotel reservations or front office operations is required.
• Bachelor's degree is required for this position.

Skills

Supervisory experience

Team leadership

Education

Bachelor's degree

Tools

Opera PMS

Job description

Job Duties & Responsibilities

• Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.

• Ensure Reservation Department and Front Office staff are constantly aware of room availability and rate to offer.

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.

• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, hotel facilities and services.

• Answer guest inquiries pertaining to hotel services.

• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.

• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.

• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.

• Verify all reservations taken on the reservation forms are updated on the PMS consistently.

• Experience with Opera PMS is required for system operations and reservation management.

• Enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.

• Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.

• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.

• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.

• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

• Check forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended.

• Train newly recruited reservation and front office staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails.

• Minimum 1-2 years of supervisory experience is required for team leadership and staff development.

• Minimum 1-2 years of experience in hotel reservations or front office operations is required.

• Bachelor's degree is required for this position.