Reservation Officer

SETH FOOD INTERNATIONAL CORP.; Bagac; On-site; PHP 234,000 - 357,000; Full time

Job summary

SETH FOOD INTERNATIONAL CORP. is seeking a Reservation Assistant to manage bookings for hotel rooms, restaurant services, or events at Las Casas Filipinas de Acuzar - Bagac, Bataan.

The role involves handling inquiries, updating reservations, and ensuring accurate details are communicated to guests. The ideal candidate will have a background in hospitality, strong English communication, and the ability to work under pressure while maintaining a professional appearance.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field.
• Previous experience in reservations, front office, or customer service is an advantage.
• Familiarity with reservation systems (e.g., hotel booking software).
• Basic computer skills (Microsoft Office, email handling).
• Excellent verbal and written communication.
• Ability to speak clearly and professionally (English proficiency is often required).
• Ability to work under pressure and handle multiple bookings.
• Professional appearance and behavior.
• Interested applicants to be assign here at Las Casas Filipinas de Acuzar - Bagac Bataan.
• Can start ASAP.

Responsibilities

• Handle booking requests via phone, email, or online systems
• Provide information about availability, rates, and services
• Enter and update reservations in the system
• Confirm bookings and send details to customers
• Assist with cancellations or changes to reservations
• Maintain records of reservations and customer information
• Ensure customer satisfaction by responding politely and efficiently

Skills

Customer service

Communication

Multitasking

Professionalism

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Tourism

Business Administration or related field

Tools

Reservation systems

Job description

Reservation Assistant - is responsible for handling booking requests and ensuring that customers (guests or clients) successfully reserve services such as hotel rooms, restaurants, or events, providing information and processing bookings accurately.

Key responsibilities

• Handle booking requests via phone, email, or online systems
• Provide information about availability, rates, and services
• Enter and update reservations in the system
• Confirm bookings and send details to customers
• Assist with cancellations or changes to reservations
• Maintain records of reservations and customer information
• Ensure customer satisfaction by responding politely and efficiently

Job Requirements and Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
• Previous experience in reservations, front office, or customer service is an advantage
• Familiarity with reservation systems (e.g., hotel booking software)
• Basic computer skills (Microsoft Office, email handling)
• Good understanding of customer service principles
• Knowledge of hotel services, room types, and pricing (for hospitality roles)
• Excellent verbal and written communication
• Ability to speak clearly and professionally (English proficiency is often required)
• Ability to work under pressure and handle multiple bookings
• Professional appearance and behavior
• Interested applicants to be assign here at Las Casas Filipinas de Acuzar - Bagac Bataan.
• Can start ASAP.