Reservation and E-commerce Supervisor

Sunlight Hotels and Resorts; Parañaque; On-site; PHP 279,000 - 446,000; Full time

Job summary

Sunlight Hotels and Resorts in Parañaque (Metropolitan Manila, Philippines) is seeking an experienced Reservations Officer to manage FIT reservations, secure direct website bookings, and ensure every guest interaction meets their needs and expectations.

You will coordinate corporate accounts and OTAs, verify rate plans and promos, keep online property descriptions accurate, respond to guest feedback to improve ranking, and lead training for all reservations staff while collaborating with

Responsibilities

• Responsible for the effective handling of FIT reservations, website direct bookings and ensures that reservations meet the needs of all hotel guest.
• Manages and ensures effective handling of booking requirements of all corporate accounts and online travel agencies (OTAs)
• Ensures all rates plants are accurate.
• Ensure all rates, promos, online property descriptions are accurate.
• Takes charge in answering all online feedback to increase property ranking.
• Handles development and training of all reservation's officers.
• Works directly with Corporate Sales Managers for revenue management.

Job description

Job Summary

1. Responsible for the effective handling of FIT reservations, website direct bookings and ensures that reservations meet the needs of all hotel guest.

2. Manages and ensures effective handling of booking requirements of all corporate accounts and online travel agencies (OTAs)

3. Ensures all rates plants are accurate.

4. Ensure all rates, promos, online property descriptions are accurate.

5. Takes charge in answering all online feedback to increase property ranking.

6. Handles development and training of all reservation's officers.

7. Works directly with Corporate Sales Managers for revenue management.