Researcher, CS Insights APAC: Actionable Customer Feedback

Netflix; Manila; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

Netflix is seeking a Researcher in Manila for the Customer Service Insights team. This role involves gathering and analyzing customer feedback to enhance the Netflix product and customer service. You will present actionable insights to stakeholders and collaborate with various teams.

Ideal candidates should possess a bachelor's degree in a related field and have over 5 years of experience in market research. Proficiency in data analysis tools such as Excel, PowerBI, or Tableau is essential, along with strong communication skills.

Qualifications

• 5+ years of work experience in a market research and/or analyst role.
• Experience with analyzing large datasets and data visualization tools.
• Strong ability to communicate findings effectively.

Responsibilities

• Gather and analyze customer feedback to improve service experience.
• Create compelling stories from customer analysis.
• Work consultatively with stakeholders to deliver insights.

Skills

Data analysis

Quantitative research

Communication

Project management

Critical thinking

Education

Bachelor’s degree in research, statistics, marketing, or related social sciences

Tools

Excel

PowerBI

Tableau

SPSS

R

Python

Job description

Netflix is seeking a Researcher in Manila for the Customer Service Insights team. This role involves gathering and analyzing customer feedback to enhance the Netflix product and customer service. You will present actionable insights to stakeholders and collaborate with various teams.

Ideal candidates should possess a bachelor's degree in a related field and have over 5 years of experience in market research. Proficiency in data analysis tools such as Excel, PowerBI, or Tableau is essential, along with strong communication skills.