Representative Customer Service (UK)

1&1 IONOS SE; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary plus bonuses

Unlimited commission

Generous paid time off

Health and life insurance from day 1

Training and development

Work-life balance

Job summary

IONOS Philippines, based in Cebu, is seeking a Technical Support Representative to help creators and local businesses optimize their online presence through hosting, Wordpress, and CMS-related support.

The role requires at least 2nd year college or equivalent, some sales/customer service experience, and strong English communication. Shift work is expected in a multinational environment with training and development opportunities.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• Sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System experience is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Excellent English communication skills.

Responsibilities

• Troubleshoot and resolve hosting, Wordpress, and CMS issues for customers.
• Provide proactive support and assist customers with sales inquiries.
• Maintain professionalism and calm under pressure.
• Assist customers with website development and hosting configurations.

Skills

Customer service

Sales aptitude

English communication

Problem solving

Education

2nd year college / 2-year course

Tools

WordPress

Content Management System

Job description

Tasks

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts,IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales - who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development