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NYGC Services INC in the Philippines (Metro Manila) seeks a detail-oriented back-office professional to gather data, standardize inputs, manage account creation and maintenance, and generate client reports. You will collect, cleanse, and compile source data, ensuring accuracy and timely delivery to support business decisions.
The role emphasizes data management tools basics (MS Excel, Sheets), strict confidentiality, and compliance with CMMI guidelines.
1) Data Gathering
a) Collect and compile source data needed to generate report for clients
b) Cleanse data collected from different entities to standardize format and view of reports
2) Account Creation and Modification
a) Responsible for accurate and timely setup of account requests;
b) Data entry, which includes maintenance and update of customer information in the system;
c) Master Data attributes validations, at the point of entry, including but not limited to EIN, Address, Phone, Price List, Buying Group, Sales Hierarchy.
3) Prepare Reports
a. Record vital information to create reports that may highlight potential problems and fixes
b. Generate and publish graphical report presentation as needed by the business
c. Review of holding or quarantine area to identify causes for incorrect handling of reports or emails
d. Investigate public data information to match against internal data for accuracy.
e. Ensure successful and timely uploading of data to the system
2. Quality Control
a. Ensure accuracy of data entered and timely reporting for commercial and operational use
b. Call out possible discrepancy in the data prior to releasing report through coordination with customer
3. Maintain Confidentiality and Data Security
a. Ensure confidentiality of data managed by enforcing security guidelines to keep information gathered and processed protected and do not get breached
4. Adherence to CMMI compliance
5. Learning and Development
a. knowledge on business process through cross-skilling and upskilling where and when applicable
b. Stay abreast of current technology, system information, problems, changes and updates relevant to the team
6. General
a. Group mailbox management.
b. Proper filing of new account documentation.
c. Maintaining project and asset logs.
d. Meeting the team's performance metrics
7. Perform other tasks or projects assigned