Reports Analyst

Gratitude Philippines; Manila; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Gratitude Philippines is seeking a detail-oriented data analytics professional to support business reporting and management for our call center operations.

The ideal candidate holds a BS in Computer Science, 1.5–2 years in data analytics, and strong Excel/Word/PowerPoint skills with proven ability to document processes and deliver training.

Qualifications

• Bachelor degree in Science, Computer Science.
• 1–3 years working knowledge and technical understanding of business reporting and management principles within call center/BPO/customer service.
• 1.5–2 years of data analytics experience.
• Expert knowledge in Microsoft Excel, Word, and PowerPoint.
• Excellent written and verbal communication including face-to-face presentations.
• Experience in business writing and providing training based on documentation.

Skills

Data analytics

Excel

Word

PowerPoint

Communication

Documentation

Education

Bachelor of Science, Computer Science

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Qualifications:

Required:

• Candidate must possess at least a bachelor's or college degree (Bachelor of Science, Computer Science).
• Minimum of 1-3 years' working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.
• 1.5-2 years of data analytics experience required.
• Deep to Expert Knowledge in the following : Microsoft Excel, MS Word, and MS PowerPoint.
• Excellent written and verbal communication skills, including face-to-face presentations.
• Experience in business writing (process documentation) and providing training based on your documentation.

Recruitment Process:

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding

Screening notes:

• Highest educational attainment:
• Years of working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.
• Years of data analytics experience
• How much is your last drawn salary?
• What are your salary expectations?
• Are you amenable to working on a hybrid setup in Taguig with a graveyard schedule?
• Can you start immediately once hired?