Reporting Analyst 2nd Shift

Carra; Mandaluyong; On-site; PHP 350,000 - 520,000; Full time

Job summary

Cielo is hiring a Reporting Analyst in Mandaluyong for hybrid work (Twice monthly). You will own metric reporting, billing processes, and day-to-day inquiries, leveraging Excel, SQL, and PowerQuery to support client services.

Ideal candidates have at least 1 year in RPO reporting, strong stakeholder management, and excellent communication. Familiarity with ATS systems is a plus, with a focus on accurate, timely reporting and billing insights.

Qualifications

• Minimum 1 year of experience in RPO with reporting/analytics.
• Proven ability to support reporting, manage client relationships, and communicate clearly.

Responsibilities

• Complete client reporting based on service line agreements.
• Handle ad hoc reporting requests promptly.
• Create and maintain billing templates.
• Develop monthly billing reconciliation audit process.
• Provide consultative info to client services on reporting workflows.
• Analyze dashboards weekly and present findings to Client Services Manager/Director.
• Monitor trends and propose actionable recommendations.
• Establish and follow documented reporting policies aligned to account goals.
• Proactively reach out to client teams to gather upcoming reporting needs.
• Facilitate discussions to remove non-value-add reporting.
• Other duties as assigned.

Skills

RPO reporting

Stakeholder management

Communication

ATS knowledge

Analytical skills

Education

Associate degree

Bachelor's degree preferred

Tools

MS Excel

SQL

Macros (VBA)

PowerQuery

Job description

Job Description:

Company Description

Are you ready to accelerate your career? Join Cielo as a Reporting Analyst! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [e-mail]

Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

• Location Specifics: Megatower, Mandaluyong
• Position Setup: Hybrid (Twice in a month)
• Shift: M-F 4:00 PM - 1:00 PM - 2nd Shift

Requirements

• Minimum of 1 year of experience in RPO, with exposure to reporting and analytics
• Demonstrated ability to support reporting activities, manage client/stakeholder relationships, and maintain clear, consistent communication
• Proven track record in stakeholder and client management
• Advanced proficiency in MS Excel (required)
• Experience with SQL, Macros (VBA) and PowerQuery is preferred

Duties And Responsibilities

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned.

Qualifications

Position Requirements

Education

• Associate’s degree required. Bachelor’s degree strongly preferred.

Experience

• A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.

Exposure

• Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
• Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
• Strong analytical skills with the ability to assess and present key data.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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