3rd Shift Reporting Analyst — Data & Billing

Cielo Talent; Mandaluyong; Hybrid; PHP 540,000 - 780,000; Full time

Job summary

Cielo Talent is seeking a Reporting Analyst in Megatower, Mandaluyong, Philippines. This hybrid role focuses on metric reporting, billing processes, and day-to-day inquiries, with a 3rd shift schedule and monthly in-person commitments.

Ideal candidates have 1+ year in RPO reporting, strong Excel skills, and familiarity with SQL/Macros/PowerQuery. The position emphasizes stakeholder management and accurate, timely reporting for client services teams.

Qualifications

• Associate’s degree required; Bachelor’s degree strongly preferred.
• A minimum of 1 year of experience in a business or office environment.
• Advanced proficiency in Microsoft Excel and reporting capabilities.

Responsibilities

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned.

Skills

MS Excel

SQL

VBA / Macros

PowerQuery

Stakeholder management

Communication

Education

Associate’s degree

Tools

ATS

Job description

Cielo Talent is seeking a Reporting Analyst in Megatower, Mandaluyong, Philippines. This hybrid role focuses on metric reporting, billing processes, and day-to-day inquiries, with a 3rd shift schedule and monthly in-person commitments.

Ideal candidates have 1+ year in RPO reporting, strong Excel skills, and familiarity with SQL/Macros/PowerQuery. The position emphasizes stakeholder management and accurate, timely reporting for client services teams.