Reporting Analyst (1st Shift)

Cielo Talent; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cielo in the Philippines is seeking a Reporting Analyst to own metric reporting, billing processes, and daily inquiries. You will work with client services teams to develop and maintain reports and improve workflows.

Ideal candidates have an associate degree (bachelor preferred) and at least one year in a business setting, with strong Excel/Outlook skills and experience with applicant tracking systems.

Qualifications

• Associate degree required; Bachelor’s degree strongly preferred.
• Minimum one year of experience in a business/office environment with customer service and administrative skills.
• Proficiency with Microsoft Office suite (Outlook, Excel) and strong ATS/reporting capabilities.

Responsibilities

• Complete all required client reporting based on established service line agreement.
• Create and maintain billing templates and develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around processes and workflows that impact reporting and billing.
• Analyze dashboards weekly and communicate key findings to management.
• Reach out to client teams to understand upcoming reporting needs and improve value-added reporting.

Skills

MS Office

ATS experience

Reporting skills

Excel

Education

Associate degree

Bachelor’s degree

Tools

Outlook

Excel

Job description

Are you ready to accelerate your career? Join Cielo as a Reporting Analyst! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [e-mail]

Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Duties And Responsibilities

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned.

Qualifications

Position Requirements

Education

• Associate’s degree required. Bachelor’s degree strongly preferred.

Experience

• A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.

Exposure

• Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
• Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
• Basic analytical skills with the ability to assess and present key data.

Additional Information

All your information will be kept confidential according to EEO guidelines.