Reporting Analyst (1st Shift)

Cielo, Inc.; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

Cielo, Inc. in Manila seeks a Reporting Analyst to handle metric reporting, billing processes, and day-to-day inquiries.

You will complete client reporting, create billing templates, develop audit processes for monthly billing, and analyze dashboards weekly. The role requires at least one year of office experience and proficiency with Excel, Outlook, and ATS reporting capabilities.

Qualifications

• At least 1 year of experience in a business/office environment.
• Proficient with Microsoft Office, especially Outlook and Excel.
• Strong ATS and reporting skills; basic data analysis ability.

Responsibilities

• Prepare all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete ad hoc reporting requests promptly.
• Create and maintain billing templates.
• Develop audit processes for monthly billing reconciliation.
• Provide consultative information to client services teams on reporting and workflows.
• Analyze dashboards weekly and present findings to management.
• Establish and use documented reporting policies aligned to account goals.
• Proactively reach out to client teams to understand upcoming reporting needs.
• Facilitate ongoing discussions with client leaders to improve reporting value.

Skills

Excel

Outlook

ATS proficiency

Data analysis

Tools

ATS

Job description

• Position Type: Regular Full-Time (40 hours per week)

Company Description

Are you ready to accelerate your career? Join Cielo as a Reporting Analyst! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [e-mail]

Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Duties and Responsibilities

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned.

Qualifications

Position Requirements

Education:

Experience:

• A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.

Exposure:

• Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
• Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
• Basic analytical skills with the ability to assess and present key data.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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