Renewal & Customer Operations Specialist (Home-based)

Outsourced Quality Assured Services Pty; Philippines; Remote; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Home-based

Job summary

Outsourced.ph is seeking a Renewal & Customer Operations Specialist to join our Customer Success team. This home-based, full-time role supports renewal cycles, handles routine inquiries, and ensures accurate data across CRM and billing tools.

You’ll manage renewal tracking, invoices, and basic support for a low-touch customer base, collaborating with internal teams to resolve questions quickly and keep customers satisfied.

Qualifications

• Bachelor's degree in Business Administration, Communications, or related field.
• 1–3 years administrative, customer support, data entry, or operational experience.

Responsibilities

• Administrative Renewal Support: track renewals in CRM and keep pipelines up to date.
• Reactive Low-Touch Customer Support: respond to emails and routine questions from our low-touch customer base.
• Process Execution: use templates and campaigns; ensure data flows across CRM and billing tools.

Skills

Strong Written English

Detail-Oriented

Organized

CRM & Data Entry

Customer-Centric Attitude

Education

Bachelor's degree in Business Administration, Communications, or related field

Tools

Salesforce

Google Sheets

Excel

Billing Systems

Job description

Renewal & Customer Operations Specialist (Home-based)

Full Time Employee

Job Summary

Our client is looking for an organized and responsive Renewal & Customer Operations Specialist to join our Customer Success team.

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

In this role, you will be the backbone of our scaled customer operations. You will handle the day-to-day administrative tasks required to keep our renewal cycles running smoothly and serve as the friendly, reactive point of contact for routine questions from our low-touch customer base. This is an execution-heavy role ideal for someone who loves organization, clear processes, and helping customers resolve quick questions efficiently.

Key Responsibilities

• Administrative Renewal Support:
  • Track upcoming contract renewals in our CRM and keep renewal pipelines, dates, and documentation up to date.
  • Generate standard renewal invoices, quotes, and contract paperwork under the guidance of the operations team.
  • Assist with account data clean-up, contract archiving, and updating customer billing or contact details.
• Reactive Low-Touch Customer Support:
  • Monitor and respond to incoming emails and basic support/account questions from our scaled customer segment in a timely manner.
  • Help customers locate invoices, update payment methods, access product login links, or find basic self-serve resources.
  • Route technical issues or complex account inquiries to the appropriate internal teams (Support, Billing, or Customer Success).
• Process Execution:
  • Execute routine customer communication templates and automated email campaigns for assigned renewals and customer check-ins.
  • Partner with internal teams to ensure customer data flows correctly across our systems (CRM, billing tools, and spreadsheets).

Qualifications & Requirements

• Education: Bachelor's degree in Business Administration, Communications, or any related field.
• Experience: 1-3 years of experience in an administrative, customer support, data entry, or operational role (experience working with global or B2B SaaS companies is a plus).
• Skills:
  • Strong Written English: Clear, professional, and polite written communication skills for handling customer email inquiries.
  • Detail-Oriented & Organized: Highly reliable with data entry accuracy and a strong ability to manage daily task lists.
  • Tech-Savvy: Comfortable navigating spreadsheets (Google Sheets/Excel), email clients, and CRM tools (e.g. Salesforce).
  • Customer-Centric Attitude: Patient, helpful, and comfortable answering routine questions efficiently.

Additional Information

• Homebased
• 12:00 AM - 9:00 AM (Manila)
• Should have strong internet connection (minimum of 20 mbps)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.