Travel Support Specialist

Booth; Makati; Remote; PHP 469,000 - 725,000; Full time

Job summary

Pay Later Travel is hiring a Support Specialist to assist customers through booking journeys, ticketing, rebookings, refunds, and frontline support. You will handle inquiries via phone, live chat, and written channels, using Sabre GDS and CRM tools to ensure accurate, timely resolutions.

You will work in a remote-friendly environment, collaborating with a global team, and focusing on empathetic, data-driven customer service that supports confident travel experiences.

Qualifications

• Travel support experience required.
• Excellent communication via phone and written channels.
• Ability to adapt and use digital tools in a fast-paced, remote environment.
• Strong ownership mindset and urgency in delivering high-quality work.

Responsibilities

• Be customer obsessed: deliver accurate, timely, and friendly support that builds trust and resolves customer needs.
• Be a team player: collaborate with peers and leaders to foster a supportive, high-performance culture.
• Have clear goals: understand impact on team objectives and own your responsibilities.
• Identify problems and don’t tolerate them: flag issues and propose improvements.
• Be data-led – test & learn: use data to prioritize tasks and improve impact.

Skills

Travel support experience

Strong communicator

Adaptable & digital-first

Accountable & driven

Tools

Sabre GDS

CRM platforms

Job description

About Pay Later Travel

At Pay Later Travel, we’re on a mission to make travel more accessible and stress-free. As an Australian-based fintech leader, we empower customers with flexible travel payment solutions. Our team plays a critical role in delivering seamless experiences for travelers around the world.

About Pay Later Travel

At Pay Later Travel, we’re on a mission to make travel more accessible and stress-free. As an Australian-based fintech leader, we empower customers with flexible travel payment solutions. Our team plays a critical role in delivering seamless experiences for travelers around the world.

Why Join Us

• Innovative Growth: Be part of a high-growth, innovative company that’s changing how people travel.
• Impactful Work: Contribute to exceptional customer journeys through smart, human support.
• Great Culture: Thrive in a culture that values ownership, teamwork, and continuous improvement.
• Global Flexibility: Enjoy flexibility, meaningful work, and global career opportunities.

Role Overview

As a Support Specialist, you’ll be responsible for supporting customers throughout their booking journey. You will work within a specific area of our travel operations, such as ticketing, rebookings, refunds, schedule changes, or frontline support, based on business needs and your skillset.

You may be working on inbound channels like phone and live chat, or focused on administrative and back-office tasks. Either way, engaging with customers through written and verbal communication is a key part of your role and may evolve over time. Across all areas, your goal is the same: to deliver accurate, timely, and empathetic support that helps customers travel with confidence.

You’ll communicate through phone, chat, and written channels, and use tools like Sabre GDS and CRM platforms to ensure smooth resolution and a high-quality experience.

Key Responsibilities

Be Customer Obsessed

• Deliver accurate, timely, and friendly support that builds trust and resolves customer needs effectively.
• Escalate issues when needed and share observations that could improve the customer experience.

Be a Team Player

• Work constructively with peers and leaders, contributing to a supportive and collaborative team culture.
• Communicate clearly, respond to feedback, and uphold PLT’s values in how you work with others.

Have Clear Goals

• Understand how your role contributes to team objectives and deliver consistently on your responsibilities.
• Track your own performance, seek clarity when needed, and take ownership of your results.

Identify Problems and Don’t Tolerate Them

• Flag issues in your workflow and take reasonable steps to resolve them or seek support.
• Share ideas to improve how things work and contribute to a culture of problem-solving.

Be Data-Led – Test & Learn

• Use available data to prioritise tasks and make informed decisions in your daily work.
• Embrace feedback, try new approaches, and look for ways to improve your impact over time.

Who You Are

• Travel Support Experience: You bring professional travel support experience.
• Sabre Proficiency: You have full proficiency in Sabre and can independently manage ticketing, changes, and compliance with fare rules.
• Strong Communicator: You’re a clear communicator who provides empathetic, customer-focused support via phone and written channels.
• Adaptable & Digital-First: You’re adaptable, solutions-oriented, and comfortable using digital tools in a fast-paced, remote work environment.
• Accountable & Driven: You take ownership, act with urgency, and are committed to delivering a high standard of work every day.