Remote Travel Product Loading Specialist

Goway Travel; Manila; Hybrid; PHP 218,000 - 295,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Personal days

Birthday off

Medical coverage

Dental coverage

Vision coverage

Professional growth

Travel discounts

Global collaboration

Job summary

Goway Travel is seeking a Product Support Coordinator to join our Manila-based BPO operations. The role focuses on accurate product loading, updating supplier information, and resolving data discrepancies, working with internal teams to ensure smooth operations.

You will handle tickets, review contracts, liaise with Product Managers, and perform quality checks to guarantee correct product loading into the database, while delivering timely, clear communication.

Qualifications

• Bachelor's or College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• Tourplan background experience.
• At least 1 year of working experience in the travel industry, preferably in contract loading.
• Familiarity with travel industry systems and tools is an advantage.
• Excellent verbal & written English communication skills.
• Strong analytical, problem-solving and interpersonal skills for effective collaboration.
• Strong prioritization skills to meet deadlines.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Proficiency in efficient time management and adept task prioritization.
• Ability to conduct internet research with demonstrated computer skills.
• Highly detail oriented with an ability to concentrate for an extended period of time.

Responsibilities

• Work various tickets as assigned.
• Work on various supplier contracts and allocations into the database as assigned.
• Review terms and conditions of contracts, pinpoint any potential problem areas and handle them in a proactive manner.
• Liaise with Product Managers where necessary.
• Perform Quality Control on contracts to assure that all products are loaded in the database correctly.
• Assist with other ad hoc tasks as needed.
• Collaborate with internal departments to ensure smooth operations in Product Loading.

Skills

English communication

Analytical skills

Problem-solving

Interpersonal skills

Time management

Attention to detail

Research skills

Teamwork

Education

Bachelor's or College Degree in Hospitality/Tourism/Hotel Management

Tools

Tourplan

Microsoft Word

Microsoft Excel

Outlook

Job description

Goway Travel is seeking a Product Support Coordinator to join our Manila-based BPO operations. The role focuses on accurate product loading, updating supplier information, and resolving data discrepancies, working with internal teams to ensure smooth operations.

You will handle tickets, review contracts, liaise with Product Managers, and perform quality checks to guarantee correct product loading into the database, while delivering timely, clear communication.