Product Coordinator (Travel Contract/Product Loading)

Goway Travel Limited; Pasig; Hybrid; PHP 279,000 - 324,000; Full time

Job summary

Goway Travel Limited is seeking a Product Coordinator in Manila to manage supplier contracts, perform quality checks, and ensure timely updates to rates and content. This role supports the regional product administration and reports to the Product Contracts Manager in a replacement capacity.

The ideal candidate demonstrates strong organization, English communication, and detail orientation, with experience loading contracts into databases and familiarity with the iVector system being

Qualifications

• College degree preferred.
• High School diploma is required.
• Travel and Tourism Certificate is an asset.

Responsibilities

• Load, maintain, and update supplier contracts in the operating system accurately and within deadlines.
• Manage workload effectively and prioritize tasks based on directives from the Product Team Lead.
• Perform quality control checks to ensure accuracy, compliance, and completeness of loaded products.
• Escalate technical or system issues to the Product Team Lead or Assistant Team Lead as needed.
• Collaborate with leadership to identify and implement process improvements.
• Work with team members to resolve reservation issues caused by contract-loading errors.
• Communicate clearly with internal teams (Reservations, Sales, and Operations) to address contract-related questions and concerns.
• Communication through multimedia - telephone, video conferencing, and email in English for collaboration is required.

Skills

Team player

Organizational skills

Interpersonal skills

Multitasking

Math skills

English communication

Detail-oriented

Problem solving

Microsoft Suite

Deadline driven

Contract loading

iVector

Travel industry knowledge

Education

College degree preferred

High School diploma required

Travel and Tourism Certificate asset

Tools

iVector system

Job description

Product Coordinator

Job Type: Full Time
Location: Manila Remote/Hybrid
Reporting to: Product Contracts Manager
Salary: Php 25,000 - Php 29,000
Role Type: Replacement

Job purpose:

Reporting directly to the Product Contracts Manager, the Product Coordinator is responsible for the general administration of all products relevant to the region. Key duties include entering and maintaining supplier contracts in the system, performing quality checks, and ensuring all rate updates, content changes, and contract revisions are processed accurately and within established timelines.

What will be your key responsibilities?

1. Load, maintain, and update supplier contracts in the operating system accurately and within deadlines.
2. Manage workload effectively and prioritize tasks based on directives from the Product Team Lead.
3. Perform quality control checks to ensure accuracy, compliance, and completeness of loaded products.
4. Escalate technical or system issues to the Product Team Lead or Assistant Team Lead as needed.
5. Collaborate with leadership to identify and implement process improvements.
6. Work with team members to resolve reservation issues caused by contract-loading errors.
7. Communicate clearly with internal teams (Reservations, Sales, and Operations) to address contract-related questions and concerns.
8. Communication through multimedia - telephone, video conferencing, and email in English for collaboration is required.

What are we looking for?

• A team player.
• Strong organizational and problem-solving skills.
• Good interpersonal skills.
• Flexible and with the ability to multitask.
• Excellent Math.
• Excellent verbal & written English communication skills.
• Highly detail-oriented with an ability to concentrate for an extended period of time.
• Ability to identify and solve a problem or issue.
• Excellent computer skills, including proficiency in Microsoft Suite.
• Previous experience with interpreting and loading contracts into a database is beneficial.
• Previous knowledge of land contracts and destinations that Goway sells is beneficial.
• Ability to work to deadlines.
• Previous knowledge of the iVector system is beneficial.
• Excellent investigative skills for database/contract issues in an electronic format.
• One (1) to three (3) years of work-related experience
• Must read/write/speak English.
• College degree preferred.
• A High School diploma is required.
• Relevant travel industry experience preferred.
• Travel and Tourism Certificate is an asset.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.