Remote TikTok Shop Operations Specialist

Envision Horizons; Philippines; On-site; PHP 279,000 - 558,000; Full time

Job summary

Envision Horizons is seeking a TikTok Shop Operations Specialist in the Philippines to manage daily client accounts, ensure listings are clean, and keep shop health metrics green. You will resolve violations and collaborate with Account Managers to keep clients informed and unblocked.

The role emphasizes proactive communication, organization, and the ability to work with cross-functional teams across Amazon, paid social, creative, and operations to deliver strong client outcomes in a fast-paced

Qualifications

• 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing.
• At least one year of hands-on TikTok Shop experience required, including familiarity with TikTok Seller Center.
• Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop.
• Strong written and verbal English communication skills.
• Bachelor’s degree or equivalent relevant experience.
• Able to work effectively with cross‑functional and global teams.

Responsibilities

• Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution.
• Write and optimize product listing (PDP) copy and imagery to meet TikTok Shop content and compliance standards.
• Monitor shop-health indicators, order performance, fulfillment metrics, customer feedback, and other key KPIs; elevate potential issues to the Account Manager or channel lead.
• Assist with resolving listing, inventory, fulfillment, returns, and policy-related issues by gathering information and following up on open items.
• Maintain operational trackers for inventory, order status, listing updates, promotions, account issues, and platform-support cases.
• Help ensure product information, creative assets, prices, inventory levels, and product attributes are accurate within TikTok Shop.
• Support documentation of processes, recurring issues, resolutions, and SOPs.
• Catalog, Promotion, and Content Coordination: assist with product creation, bulk uploads, listing updates, catalog-quality checks.

Skills

E-commerce operations experience

TikTok Shop experience

English communication

Education

Bachelor’s degree or equivalent experience

Tools

TikTok Seller Center

Google Sheets / Excel

Asana

Job description

Envision Horizons is seeking a TikTok Shop Operations Specialist in the Philippines to manage daily client accounts, ensure listings are clean, and keep shop health metrics green. You will resolve violations and collaborate with Account Managers to keep clients informed and unblocked.

The role emphasizes proactive communication, organization, and the ability to work with cross-functional teams across Amazon, paid social, creative, and operations to deliver strong client outcomes in a fast-paced