Remote Tier II Network Support Specialist

BruntWork; Metro Manila; Remote; PHP 1,298,000 - 2,163,000; Full time

Benefits offered by this job

Permanent Work from Home

Immediate Hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking an experienced Tier II Network Support Specialist to provide advanced remote support for escalated network and connectivity issues. You will troubleshoot switches, routers, wireless APs, VLANs, IP connectivity, DHCP, DNS, and other infrastructure while supporting Tier I teams and field technicians.

You will work with Network Operations and Engineering to diagnose outages, restore services, maintain infrastructure, and resolve complex issues across multi-vendor environments.

Qualifications

• 2-4 years of network/technical support experience in ISP/MSP/NOC or similar environments.
• Hands-on experience configuring and troubleshooting managed switches, routers, wireless APs, and network infrastructure.
• Strong knowledge of VLANs, IPv4, subnetting, CIDR, DHCP, DNS, TCP/IP, and Layer 2/Layer 3 troubleshooting.
• Proficiency with access/trunk ports, tagged/untagged VLANs, native VLANs/PVIDs, and management VLANs.
• Experience with STP/RSTP, LACP/LAG, LLDP/CDP, MAC address tables, ARP, PoE, SFP/SFP+/SFP28, and fiber/copper Ethernet.
• Ability to provision a factory-default managed switch, configure it for production, and back up/validate its configuration.
• Experience with remote hardware management using SSH, console/serial, and web interfaces; SSH preferred over Telnet when available.
• Strong wireless troubleshooting skills, including AP connectivity, SSIDs, VLAN assignment, signal strength, interference, controllers, and PoE.

Responsibilities

• Resolve escalated issues involving network connectivity, switches, routers, wireless APs, and customer-premise equipment.
• Diagnose VLAN, DHCP, DNS, TCP/IP, subnetting, wireless, and network performance issues.
• Configure and administer managed switches, routers, and APs through SSH, console/serial, and web GUI.
• Configure production switches, including management IPs, VLANs, access/trunk ports, PoE, STP/RSTP, LACP/LAG, NTP, SNMP/syslog, and configuration backups.
• Trace network paths from clients/APs through access switches, IDF/MDF/distribution equipment, and gateways to identify failures.
• Troubleshoot wireless connectivity, AP adoption/controllers, SSIDs, VLAN assignments, RSSI, channel interference, and PoE issues.
• Use monitoring, management, and ticketing systems along with tools such as ping, traceroute, ARP, MAC tables, LLDP/CDP, interface statistics, logs, and DHCP/DNS testing.
• Provide remote guidance to field technicians for equipment identification, cabling, console access, and physical troubleshooting.
• Manage tickets based on severity, customer impact, and service expectations.
• Document troubleshooting steps, commands, configuration changes, findings, root cause, resolution, and recommended follow-up.
• Escalate complex issues to Network Operations or Tier III/Engineering with complete technical evidence.
• Support network maintenance, upgrades, equipment replacements, and service restoration.
• Use AI tools such as ChatGPT, Claude, or Gemini to research issues, analyze logs, and develop troubleshooting approaches while independently validating recommendations before applying them.
• Identify recurring issues and recommend improvements to processes, documentation, and network operations.
• Communicate effectively with customers, field technicians, property representatives, and internal technical teams.

Skills

Network troubleshooting

Remote support

English communication

Multi-vendor support

Documentation

Education

High school diploma

Associate degree in Networking/IT

CompTIA Network+/CCNA

Tools

SSH

Web GUI

SNMP

Job description

BruntWork is seeking an experienced Tier II Network Support Specialist to provide advanced remote support for escalated network and connectivity issues. You will troubleshoot switches, routers, wireless APs, VLANs, IP connectivity, DHCP, DNS, and other infrastructure while supporting Tier I teams and field technicians.

You will work with Network Operations and Engineering to diagnose outages, restore services, maintain infrastructure, and resolve complex issues across multi-vendor environments.