Senior Network Engineer - Hospitality & Multi-Vendor Support

CallTek; Philippines; On-site; PHP 720,000 - 1,200,000; Full time

Job summary

CallTek is seeking a skilled Level 3 Technical Support Engineer to lead advanced network troubleshooting in hospitality environments. You will handle complex LAN/WAN, VLAN, routing, switching, and firewall configurations across MikroTik, Aruba, Ruckus, Cambium, and Fortinet platforms.

You will mentor junior engineers, optimize headend equipment, and drive proactive improvements with strong cross‑team collaboration. This role focuses on high‑density guest networks and secure segmentation.

Qualifications

• 5+ years of experience in network support or network engineering, with at least 2 years in an L3 or senior role.
• Strong hands‑on expertise in VLANs, ACLs, routing, switching, NAT, and firewall policies.
• Wireless network design and troubleshooting.
• Experience with MikroTik, Aruba, Ruckus, Cambium, Fortinet switches and firewalls.
• Experience supporting hospitality or high‑density guest network environments.
• Familiarity with walled garden configurations and captive portals.
• Excellent troubleshooting, analytical, and problem‑solving skills.
• Strong communication for customer and cross‑team collaboration.

Responsibilities

• Diagnose and resolve complex issues related to network infrastructure, including LAN/WAN, Wi‑Fi, and security systems.
• Handle escalations involving VLANs, routing, switching, firewall rules, and network segmentation.
• Troubleshoot performance issues, packet loss, latency, and connectivity disruptions.
• Configure and maintain network devices, including switches, wireless access points, and firewalls.
• Perform advanced configurations such as VLAN setup, trunking, ACLs, QoS, and firewall policies.
• Support headend equipment configuration and optimization.
• Provide expert‑level support for MikroTik, Aruba, Ruckus, Cambium, Fortinet networks.
• Maintain detailed technical documentation, network diagrams, and troubleshooting guides.
• Mentor L1 and L2 engineers and share network best practices.
• Drive automation and efficiency initiatives in network operations.

Skills

Network engineering

VLANs

Routing

Switching

Firewall policies

Wireless design

Troubleshooting

Hospitality networks

Analytical thinking

Communication

Tools

MikroTik

Aruba

Ruckus

Cambium

Fortinet

Job description

CallTek is seeking a skilled Level 3 Technical Support Engineer to lead advanced network troubleshooting in hospitality environments. You will handle complex LAN/WAN, VLAN, routing, switching, and firewall configurations across MikroTik, Aruba, Ruckus, Cambium, and Fortinet platforms.

You will mentor junior engineers, optimize headend equipment, and drive proactive improvements with strong cross‑team collaboration. This role focuses on high‑density guest networks and secure segmentation.