Remote Tier 1 Tech Support Specialist

Turnitin; Philippines; Remote; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Remote-first culture

Health and wellness programs

Education reimbursement

Competitive paid time off

Self-care days

National holidays

Monthly home office reimbursement

Retirement plan with match

Job summary

Turnitin seeks a Technical Support Representative Tier 1 for the Philippines (Remote). You will respond to technical and non-technical queries, ensure system access and performance, and collaborate with Engineering and Product teams to resolve issues. A customer-focused, self-motivated individual with strong problem-solving skills is ideal.

The role supports a remote-first culture with comprehensive benefits and opportunities to contribute to global education.

Qualifications

• Bachelor’s degree or applicant with experience working in a customer support role.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Knowledge of Windows, Mac, or Linux operating systems.
• Strong Microsoft Office proficiency.
• Excellent planning and organizational skills.
• Ability to handle sensitive and confidential material with good judgment.
• Weekend work and early/late hours required.
• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
• Broad understanding of web technologies and Software as a Service (SaaS).

Responsibilities

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Skills

Customer support

Bachelor's degree

Fast-paced environment

Windows

Mac

Linux

Microsoft Office

Planning & organization

Confidential data handling

Weekend hours

Learning Management Systems

SaaS

Web technologies

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Blackboard

Moodle

Canvas

D2L

Job description

Turnitin seeks a Technical Support Representative Tier 1 for the Philippines (Remote). You will respond to technical and non-technical queries, ensure system access and performance, and collaborate with Engineering and Product teams to resolve issues. A customer-focused, self-motivated individual with strong problem-solving skills is ideal.

The role supports a remote-first culture with comprehensive benefits and opportunities to contribute to global education.