IT Support Engineer Tier 1: Fast, Expert User Help

Rest Solution Corp; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Rest Solution Corp in the Philippines is hiring an IT Support Engineer (Tier 1) to deliver first-line support to customers, diagnose issues, and resolve problems remotely or via on-site collaboration. You will monitor alerts, document steps, and ensure timely ticket updates.

The role requires a computer science or IT-related degree, experience with Windows-based systems, Active Directory, and cloud platforms such as Azure or AWS. Strong communication and a proactive service mindset are essential.

Qualifications

• Bachelor's degree or equivalent in Computer Science/Information Technology or related field.
• Experience in end-user support and IT infrastructure.
• Experience with Windows-based systems including servers and clients.
• Familiarity with virtualization technologies (Hyper-V, VMware) and cloud platforms (Azure, AWS).

Responsibilities

• Provide first level support to end-users via diagnosis and troubleshooting, remotely or on-site.
• Monitor alerts and execute restoration procedures in a timely manner.
• Log updates and troubleshooting steps with complete details in the ticketing system.
• Perform Tier 1 tasks on servers and network equipment or cloud environments (M365, AWS, Azure).
• Proactively escalate unresolved issues and communicate progress to customers.

Skills

End-user support

Windows troubleshooting

Network fundamentals

Communication skills

Team collaboration

Education

Bachelor's degree in CS/IT or related field

Tools

Active Directory

M365

VMware/Hyper-V

AWS

Azure

Job description

Rest Solution Corp in the Philippines is hiring an IT Support Engineer (Tier 1) to deliver first-line support to customers, diagnose issues, and resolve problems remotely or via on-site collaboration. You will monitor alerts, document steps, and ensure timely ticket updates.

The role requires a computer science or IT-related degree, experience with Windows-based systems, Active Directory, and cloud platforms such as Azure or AWS. Strong communication and a proactive service mindset are essential.