Remote Telecom Support Specialist

Metacom Careers; Iloilo City; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Metacom Careers is seeking a Telecommunications Support Specialist to assist customers with telecom products and services. You will diagnose issues, guide troubleshooting, and document interactions.

The role requires strong communication skills, problem-solving abilities, and attention to detail, with the ability to work in a fast-paced environment either remotely or in a hybrid setup.

Qualifications

• Ability to manage customer inquiries efficiently and effectively.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide technical support and assistance to customers regarding telecommunications products and services.
• Diagnose and resolve customer issues, escalating when necessary.
• Guide customers through the process of troubleshooting and configuring devices.
• Maintain detailed records of customer interactions and issue resolutions.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.

Skills

Customer service

Problem solving

Attention to detail

Communication skills

Job description

Metacom Careers is seeking a Telecommunications Support Specialist to assist customers with telecom products and services. You will diagnose issues, guide troubleshooting, and document interactions.

The role requires strong communication skills, problem-solving abilities, and attention to detail, with the ability to work in a fast-paced environment either remotely or in a hybrid setup.