Remote Telecom Onboarding Coordinator

Better; Philippines; On-site; PHP 841,000 - 1,122,000; Full time

Benefits offered by this job

Fully remote working environment

Perkbox for discounts and rewards

Employee referral scheme

Monthly staff awards

Job summary

Better is seeking a Customer Onboarding Coordinator to manage the ordering and onboarding of telecoms services from a fully remote location in the Philippines. You will coordinate with sales, suppliers, and internal teams to ensure accurate orders, timely progress, and a smooth customer onboarding experience.

The role requires 3+ years in telecom provisioning or order management, strong English communication, and the ability to handle multiple orders concurrently while maintaining high accuracy.

Qualifications

• 3+ years in telecoms provisioning or order management.
• Experience with broadband provisioning and number porting.
• Experience with live orders from submission to completion.
• Strong English communication and customer-facing skills.

Responsibilities

• Place and manage orders for telecoms services in line with customer requirements.
• Track orders from submission to completion, chasing progress where needed.
• Manage number porting and broadband provisioning, resolving any issues quickly.
• Liaise with suppliers to ensure timely delivery and escalat e delays where necessary.
• Collaborate with internal teams to keep orders aligned with customer expectations.
• Provide updates to customers and respond to order-related queries.
• Maintain accurate records and update internal systems and trackers.

Skills

Telecom provisioning

Order management

Customer communication

English fluency

Multi-tasking

Tools

HubSpot

Job description

Better is seeking a Customer Onboarding Coordinator to manage the ordering and onboarding of telecoms services from a fully remote location in the Philippines. You will coordinate with sales, suppliers, and internal teams to ensure accurate orders, timely progress, and a smooth customer onboarding experience.

The role requires 3+ years in telecom provisioning or order management, strong English communication, and the ability to handle multiple orders concurrently while maintaining high accuracy.