Remote Technical Support Specialist – Telecom & Networks

AZURREO; Philippines; Remote; Confidential; Full time

Benefits offered by this job

Fully remote environment

Structured onboarding and training

International exposure

Eight-hour workdays, five days a week

Overtime compensation

Job summary

Azurreo, the telecommunications and technology arm of Seelon Holdings, is seeking a Technical Support Specialist to handle first-line troubleshooting and to bridge customers with engineering teams.

You will gather information, reproduce problems, check configurations, document progress, and escalate where needed, while keeping customers informed of outcomes.

This fully remote role requires English and Arabic, with onboarding and exposure to international operations.

Qualifications

• IT systems, software troubleshooting, networking fundamentals.
• Methodical problem solving and evidence-based reasoning.
• Proficient English; Arabic required for this position.
• Experience with ticketing or CRM systems and accurate documentation.

Responsibilities

• Investigate technical support requests and identify information needed to establish the cause of an issue.
• Troubleshoot software, account, connectivity, configuration and platform-related problems using a structured approach.
• Manage support cases through ticketing systems and maintain clear, accurate records of actions, findings and customer communication.
• Communicate with customers through channels such as email, chat and other approved support platforms, explaining technical information in clear language.
• Escalate cases that require specialist intervention with sufficient diagnostic information for the receiving technical team to act efficiently.
• Follow escalated cases through to resolution and keep customers informed of meaningful progress.
• Identify recurring problems and contribute useful findings to internal documentation and knowledge resources.
• Work with technical and operational colleagues to improve troubleshooting procedures and the overall quality of support.

Skills

Technical foundation

Troubleshooting ability

Customer communication

English (proficiency)

Arabic language

Remote working

Tools

Zendesk

Jira Service Management

HubSpot

Job description

Azurreo, the telecommunications and technology arm of Seelon Holdings, is seeking a Technical Support Specialist to handle first-line troubleshooting and to bridge customers with engineering teams.

You will gather information, reproduce problems, check configurations, document progress, and escalate where needed, while keeping customers informed of outcomes.

This fully remote role requires English and Arabic, with onboarding and exposure to international operations.