Remote Email Support Consultant

SupportYourApp; Mexico; On-site; PHP 738,916 - 1,108,374; Full time

Benefits offered by this job

Flexible schedule

Remote work

International environment

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader seeking a remote customer support specialist. You will deliver outstanding support via emails, build lasting relationships, and stay current with tools and technology.

Requirements include excellent English (C1/C2), at least 6 months in customer support, and proficiency with Excel; experience with logistics is a plus. The role offers a flexible schedule in an inclusive international environment with USD compensation.

Qualifications

• Excellent English communication skills (C1/C2) required.
• At least 6 months experience in customer support.
• Strong experience with Excel.
• Experience with Logistics.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.

Responsibilities

• Deliver outstanding customer support via emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Excellent English

Customer support experience

Excel

Logistics

Analytical thinking

Research skills

Positive attitude

Stable internet

Tools

Intercom

Salesforce

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader seeking a remote customer support specialist. You will deliver outstanding support via emails, build lasting relationships, and stay current with tools and technology.

Requirements include excellent English (C1/C2), at least 6 months in customer support, and proficiency with Excel; experience with logistics is a plus. The role offers a flexible schedule in an inclusive international environment with USD compensation.