Remote IoT Technical Support Engineer (Bilingual EN/ES)

Antler; Mexico; On-site; PHP 1,278,000 - 1,490,000; Full time

Job summary

Samsara is seeking an experienced Technical Support Engineer to provide world-class hardware and software support. You will join the Tier 2 team within Global Technical Support, resolving complex customer problems and collaborating with engineers and product teams.

This remote role is open to candidates based in Mexico, with a focus on delivering timely solutions and high customer satisfaction. The ideal candidate blends strong technical knowledge with excellent communication, and thrives in a

Qualifications

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 6 months - 1 year of experience in support, engineering, or other technical roles.
• Bilingual English and Spanish is a must.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language.
• Experience troubleshooting hardware and installations in a remote environment.
• Excellent customer service and interpersonal skills coupled with the ability to influence across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper growth environment with shifting priorities.
• Willingness to work flexible hours during nights and weekends is preferred.

Responsibilities

• Product Expertise: Become an expert on Samsara’s product portfolio of IoT solutions.
• Technical Troubleshooting: Resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and meet SLA goals.
• Documentation: Write and maintain knowledge base articles.
• Partnerships: Collaborate with Engineering and Product to reproduce bugs.
• Feedback Loop: Provide feedback to Support Management for improvements.
• Team Player: Embody Samsara’s cultural principles and work with the team.

Skills

Technical troubleshooting

Customer-facing

Communication skills

SaaS systems

Remote support

Education

B.S. in Computer Science, Engineering (Mechanical/Electrical)

Tools

Zendesk

Salesforce

Job description

Samsara is seeking an experienced Technical Support Engineer to provide world-class hardware and software support. You will join the Tier 2 team within Global Technical Support, resolving complex customer problems and collaborating with engineers and product teams.

This remote role is open to candidates based in Mexico, with a focus on delivering timely solutions and high customer satisfaction. The ideal candidate blends strong technical knowledge with excellent communication, and thrives in a