Remote Tier 1 Telecom Support Engineer - Troubleshooter

Aire Spring; Pasig; Remote; PHP 350,000 - 500,000; Full time

Job summary

AireSpring is seeking a Tier One Telecom Support Engineer to deliver technical support for telecom transport issues. You will work with customers, carriers, and internal teams to resolve service disruptions quickly and professionally.

The role requires strong troubleshooting, excellent communication, and the ability to manage multiple issues simultaneously in a fast-paced environment. Shift hours vary monthly with multiple standard shifts.

Qualifications

• 2+ years in researching and resolving telecom issues (voice, internet, and data).
• Strong WAN knowledge and device monitoring and management tools.
• Working knowledge of CLECs/ILECs (Verizon, AT&T, CenturyLink, etc.).
• Excellent writing and attention to detail for repair tickets and correspondence.

Responsibilities

• Technical troubleshooting across Layer 1 and Layer 2 OSI testing and fault isolation.
• Coordinate with CLECs and ILECs to resolve transport issues with carriers and customers.
• Handle inbound/outbound technical calls and manage internal and carrier tickets.
• Provide professional customer communication via phone, email, and chat.
• Document interactions and resolutions in tickets and correspondence.
• Identify problem sources and advise on next steps for resolution.
• Provide end-user training on telecom systems and procedures.
• Escalate complex issues to Senior/Lead Technicians when needed.

Skills

Telecom support

WAN technologies

Router troubleshooting

CLECs/ILECs experience

Network monitoring tools

Documentation & ticketing

Multi-tasking under pressure

Tools

Cisco routers

Adtran routers

Velo SD-WAN devices

Meraki

Fortinet Firewall

Job description

AireSpring is seeking a Tier One Telecom Support Engineer to deliver technical support for telecom transport issues. You will work with customers, carriers, and internal teams to resolve service disruptions quickly and professionally.

The role requires strong troubleshooting, excellent communication, and the ability to manage multiple issues simultaneously in a fast-paced environment. Shift hours vary monthly with multiple standard shifts.