Remote Technical Support Specialist (SaaS)

Turnitinllc; Mexico; Remote; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Remote First Culture

Health Care Coverage

Education Reimbursement

Competitive Paid Time Off

Self-Care Days

National Holidays

2 Founder Days + Juneteenth Observed

Paid Volunteer Time

Charitable contribution match

Monthly Wellness or Home Office Reimb.

Access to Modern Health

Job summary

Turnitin is seeking a dedicated Customer Support professional in Mexico to proactively resolve issues across email, phone, and live chat. You will collaborate with Engineering and Product Management on releases, maintain documentation, and foster strong customer relationships while handling sensitive information with discretion.

Weekend and off-hours work may be required. Ideal candidates bring a Bachelor's degree or equivalent experience, excellent English, and solid computer and office

Qualifications

• Bachelor's degree or equivalent experience in a customer support role.
• Fluent spoken/written English.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills.
• Knowledge of Windows, Mac, Linux.
• Strong knowledge of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to handle sensitive information with good judgment.
• Weekend work and early/late hours required.

Responsibilities

• Proactively support Turnitin product line via email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Skills

Customer support

Fluent English

Fast-paced environment

Independent worker

Planning & organizational skills

Excellent computer skills

LMS familiarity

Blackboard

Moodle

Canvas

D2L

SaaS understanding

Education

Bachelor's degree or equivalent experience

Tools

Windows

Mac

Linux

Microsoft Office

Job description

Turnitin is seeking a dedicated Customer Support professional in Mexico to proactively resolve issues across email, phone, and live chat. You will collaborate with Engineering and Product Management on releases, maintain documentation, and foster strong customer relationships while handling sensitive information with discretion.

Weekend and off-hours work may be required. Ideal candidates bring a Bachelor's degree or equivalent experience, excellent English, and solid computer and office